DOW SkillBridge - Operations Supervisor - Louisville

Job description

Republic Services is a proud industry partner of the Department of War SkillBridge Program and we’re ready to assist transitioning veterans find their next career! This is an excellent opportunity as you plan for your life after the military. Any rank, enlisted or officer, may apply. SkillBridge permits you to use up to the last 180 days of service to train and learn with an industry partner. During SkillBridge participation, you continue to receive military compensation, and you are covered by your military benefits. Release for SkillBridge is always mission-dependent and your unit Commander must authorize participation prior to entering into any agreement with interested industry employment partners. About You Must be currently serving, Active Duty, U.S. Armed Forces Servicemember Must be within one year of your End of Active Service transition date Strong written and verbal communication skills Ability to learn and participate in a fast-paced environment Effective task management skills High level of motivation Great attitude and desire to learn and grow POSITION SUMMARY: Within a division, the Operations Supervisor – Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement. PRINCIPAL RESPONSIBLITIES: Safety Understand and provide leadership to achieve and communicate about safety goals and objectives. Work to remove unsafe conditions or situations from drivers’ routes. Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers. Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards. Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program. Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees. Customer Experience Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience. Understand missed pickup goals and meet or exceed expectations related to those goals. Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders. Interact with customers to solve and rectify any issues and improve the overall customer experience. Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company. Efficiency Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans. Lead drivers to exceed productivity goals and expectations for all routes. Create, modify, and improve routes to maximize density and improve efficiency. Reduce route hours to the extent possible with techniques such as service conversions and container upsizing. Execute other operational plans to help achieve or exceed the division’s budgeted goals. Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance. Employee Engagement Create a collaborative, communicative team environment and drive employee engagement with the Company. Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company. Perform other job-related duties as needed or assigned. Rewarding Compensation and Benefits The Department of War (DOW) SkillBridge program is for transitioning military members during their last 180 days of active duty. Military members who are selected for the program are not employed by Republic Services or compensated by the Company. The DOW will continue to maintain the military member’s current rate of pay and benefits while in the SkillBridge program. Once you complete your DOW SkillBridge program you will have the opportunity to apply for paid positions at Republic Services. Positions include competitive wages and benefits including: Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. Retirement plan with a generous company match. Employee Stock Purchase Plan (ESPP). The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.