Location: Barcelona
At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive.
In Central Operations, we develop and operationalize strategies that help us achieve our business goals across Europe's leading mobility platform. We work at scale across markets on key challenges and initiatives to deliver value and exceptional experiences to our riders and driver-partners.
We are looking for a Supply/Driver Operations Manager on the Central Supply Operations team. In this individual contributor role you will be responsible for creating, scaling, and optimising driver acquisition, engagement, and retention processes across Freenow by Lyft European markets. This role bridges local market needs with operational excellence, ensuring scalable and effective driver experiences across our diverse European footprint.
YOUR DAILY ADVENTURES WILL INCLUDE:
Process Design & Scaling
- Design and implement scalable driver acquisition processes that can be deployed across European markets while accounting for local regulations, languages, and cultural nuances
- Develop driver onboarding workflows and engagement strategies that maintain quality while achieving operational efficiency at scale
- Develop frameworks for driver lifecycle management (acquisition → onboarding → engagement → retention) that can be adapted across Freenow by Lyft European markets
Cross-Market Operations
- Collaborate with local market operations teams across Europe to understand regional challenges and opportunities in driver experience
- Lead cross-functional initiatives to harmonize driver experience processes across markets, identifying best practices and scaling successful pilots from Freenow by Lyft biggest European markets
- Partner with Product, Engineering, and Policy teams to ensure global driver experience solutions meet diverse European market requirements and regulatory standards
Strategic Analytics & Insights
- Analyse driver experience metrics across European markets to identify trends, opportunities, and areas for improvement
- Conduct deep-dive analyses to understand driver behavior patterns across Freenow by Lyft biggest European markets and inform strategic decision-making
Project Management & Execution
- Plan, schedule, and execute projects efficiently to ensure timely delivery of supply operations initiatives
- Lead European rollouts of new driver experience initiatives, managing timelines, stakeholder communication, and success metrics
- Coordinate with multiple stakeholders including local operations teams, product managers, legal, regulatory affairs, and country managers
Driver Touchpoint Optimization
- Optimize all driver touchpoints with Freenow by Lyft by collaborating closely with Marketplaces, Marketing, Local Markets, and Product teams
- Identify and design scalable solutions to improve driver interactions across the platform, from initial acquisition through ongoing engagement
- Coordinate implementation of touchpoint improvements with Operations and Product teams, ensuring seamless deployment across markets
Process Optimization & Innovation
- Drive process improvements, implement innovative solutions, and explore new technologies to enhance operational efficiency and driver experience
- Identify automation opportunities to reduce manual work and improve driver experience consistency across markets
- Stay current with European mobility industry best practices and emerging technologies in driver engagement and marketplace operations
TO BE SUCCESSFUL IN THIS ROLE
- 5 years of experience in operations management, strategy consulting, or business operations, preferably in marketplace or mobility.
- Proven track record of scaling operations across multiple markets or business units, ideally within European contexts
- Experience with process design, optimization, and cross-functional project management
- Background in data analysis and using metrics to drive operational decisions
- Fluent in English and Additional European languages (German, French, Portuguese, Italian, Spanish) are a plus but not mandatory
BENEFITS & PERKS IN A NUTSHELL:
- Flexible working arrangements
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- Sabbatical & special leave policies
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- Birthday, 24th + 31st December off
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- Short term EU work policy
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- Employee assistance program
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Plus more local benefits depending on your work location!
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DIVERSITY, EQUITY & INCLUSION:
Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
ABOUT FREENOW:
Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.
In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?
