Driver Supervisor

Job description

POSITION OVERVIEW The Operations Supervisor – Collections leads the day-to-day performance of an assigned collections operation, translating the daily route plan into on-time, in-full service. This is a field-first role — at least 50% of the week is spent riding routes, coaching drivers in real time, and resolving issues before they become customer complaints or safety events. Working closely with the Collections Manager, this role owns five outcomes that drive the business: routes run on schedule, drivers stay compliant, contamination gets caught and corrected, missed pickups get resolved same day, and every incident is reported and documented. Success in this role looks like a crew that runs safely, on time, and with minimal rework - with problems caught in the field, not discovered by dispatch or the customer. KEY RESPONSIBILITIES • Route Execution: Confirm the daily game plan (routes, assignments, truck/driver pairings) is set and communicated vis the Planner. Plan the operation at least a week in advance. Proactively address delays - traffic, equipment, staffing - before they cascade into missed service. Work with dispatch/CSR team to ensure issues are resolved in real time with minimal customer Provide backup route coverage. • Compliance: Verify every driver completes pre-trip and post-trip inspections Confirm required lunch breaks are taken as legally mandated. Audit timecards for correct job code usage and correct errors before payroll processing. • Safety: Report and document all incidents, near-misses, and vehicle defects the same day they occur. Lead initial incident response on scene and ensure all required documentation is completed accurately and on time. Reinforce safety protocols and PPE compliance during route checks and driver coaching. • KPI Responsibilities The Operations Supervisor will be responsible for meeting department Key Performance Indicators (KPIs) once they are established. KPI metrics and targets are currently in development - likely tied to the core outcomes above (route execution, compliance, contamination, missed pickups, and safety) - and this section will be updated with specific measures and targets as they are finalized. KEY COMPETENCIES • Strong leadership and team management skills, with the ability to coach drivers directly in the field. • Excellent communication and interpersonal skills across drivers, dispatch, customer service, and management. • Working knowledge of waste management regulations, DOT/HOS requirements, and safety protocols. • Sound judgment and clear decision-making under pressure in a fast-paced, time-sensitive environment. • Familiarity with route optimization and scheduling software preferred. • Proficient with relevant software for data tracking, reporting, and timecard review. • Performs other duties as assigned. REQUIRED & DESIRED EXPERIENCE • Required: Valid CDL (Commercial Driver's License). High school diploma or equivalent. Ability to work in a fast-paced, outdoor environment and respond to operational issues in real time. Ability to be on call for emergencies or urgent route issues outside normal hours. • Desired: Prior experience directly supervising drivers or route crews. Experience in waste management, collections, or a related logistics/route-based industry. Additional education, training, or certifications in waste management, logistics, or safety. PHYSICAL, ENVIRONMENTAL, TRAVEL REQUIREMENTS • Field-based role with frequent travel to route locations throughout the shift. • Regular exposure to outdoor weather conditions, heavy equipment, and waste collection environments. • Requires physical activity including walking, standing, bending, and occasional lifting. • Schedule may include early mornings, evenings, or weekends as operational needs require. ABOUT COR Founded in 1996, COR is Portland’s largest and most innovative waste and recycling company, recognized for its sustainability efforts and commitment to the local community. Our impact continues to grow as we serve more clients, engage with neighbors, and expand our diverse workforce. Recently, we’ve been in the spotlight for securing new funding, adopting cutting-edge technology, and forming exciting partnerships to divert more waste from landfills and help local businesses and governments reduce their carbon footprints. In 2023, we led the way by transitioning our fleet to R99 renewable diesel—the cleanest option available—and proudly introduced Oregon’s first fully electric garbage truck. OUR VISION While we’ve seen incredible growth, we always prioritize people and planet over profits. COR is committed to making our world and our community a better place for all people, and for future generations. We invest in diversity, workforce development, and forward-thinking concepts like the COR Campus innovation hub that’s creating the future of ClimateTech and Oregon’s circular economy. OUR VALUES Our COR Values guide us every day in the way we work and interact with each other: Committed: we are committed to excellence, we possess strong work ethic and we always do the right thing. Team Player: we show respect and openness to collaborate with others; we are always willing to lend a helping hand. Problem Solver: we think critically to identify and solve problems; we propose and implement thoughtful solutions. Get It Done: we focus on completing our work efficiently and on time, overcoming obstacles along the way. BENEFITS Dental insurance Health insurance Life insurance Paid time off Retirement plan Safety equipment provided Vision insurance COR is an equal opportunity employer. We strongly encourage applications from people of color, women, LGBTQ+ individuals, and others who bring diverse perspectives to our team.