Drug Proctor PMs

Job description

**Who We Are** Novir is an emerging diagnostic biotechnology company with an unmatched team of professionals and trusted partners delivering smart, fast and flexible testing solutions supported by reliable, cost-effective screening products and best-in-class technology. **Our Values** **Care for Tomorrow.** Create a lasting, positive difference in the lives of others. Serve people with compassion and understanding. Recognize what truly matters and center every action around meeting the needs of our community both now and into the future. **Delight our Customers.** Appreciate every interaction with our customers and find ways to bring them joy. See through the Customer’s eyes, understand and anticipate their needs to consistently deliver solutions exceeding their expectations. **Be Bold – Say It.** Be direct and open. Speak with honesty and courage, and respect others for doing the same. Say what you think, embrace passionate debate, and always bring the issue to the table. Communicate with confidence. **Bring Your Best Self.** Show up and be authentic. Utilize your greatest strengths and stay true to who you are. Bring positive energy, be genuine in your approach, and continually seek ways to grow. Be uncompromisingly you. **Innovate Relentlessly.** Explore new possibilities and be willing to take a risk. Challenge status quo. Try new ideas, learn from mistakes, and rally the team to raise the bar. **About This Role:** We’re looking for a **Drug Test Proctor** to join our innovative growing team. In this role, you will be proctoring oral saliva-based drug screen tests in a virtual testing session. To be successful in this role, the ideal candidate will be a strong communicator, a tech savvy problem solver and a highly professional individual. Novir is looking for someone who has experience providing an excellent customer experience, and who is comfortable in a virtual environment. **Current Scheduling Needs:** Monday through Friday 3:00 PM to 9:00 PM ***This position is based onsite at Novir Headquarters in Milwaukee's 3rd Ward*** ### Key Qualifications: - 2+ years in a customer facing role, preferably providing remote customer service or support. - Strong technical acumen, at least 2+years' experience using video programs such as Zoom or Microsoft Teams. - Excellent verbal communication skills and strong attention to detail. - Bilingual in English/Spanish a plus. - Strong sense of confidentiality and professionalism. - Tech savvy problem solver who can multi-task to solve a variety of issues quickly. - Resolve issues to consumer satisfaction and within guidelines of the service policy. - Flexible schedule preferred. Must be able to work during the shifts described below. Must be able to work peak times that the call center is open, may include weekends and holidays. Hours are subject to change as business dictates. - Ability to stand long periods of time and lift packages up to 50 lbs when assisting with fulfillment activities such as Pick, Pack and Shipping. - Test kit prepping: assembly, boxing, label printing/cutting. - Special projects and duties as assigned. ### Scheduling: - Onsite role at our headquarters in the Third Ward in Milwaukee, WI. - Up to 30 hours per week for part time. - Opportunity for overtime during expanded hours and peak times. - Availability to work a flexible schedule of Monday - Friday and weekend rotation based on business need. - Paid on-call opportunities nights and weekends available based on business needs. ### Who You Are: - **You’re A Strong Communicator:** You are comfortable communicating with candidates, donors, and internal team members clearly and concisely. - **You’re Organized:** You have strong attention to detail, never miss the little things, and have focused productivity and accuracy. - **You’re A People Person –** Customer service is at the core of everything you do, and you are a great partner both internally and externally.