Dry - Beverages, Sweets & Confectionery

Job description

Report to the Customer Experiance Manager and assist in stock ordering and maintaining optimum stock levels in the department. Lead the team of Store Associates in mass merchandising, shelf management, stock management, and department cleanliness. Assist the FM in achieving departmental sales targets. Ensure the department is properly organized and ready before store opening. Ensure product presentation according to the Planogram. Follow all applicable SOPs. Maintain discipline and wear proper professional attire. Track product expiry dates during and after stock deliveries in coordination with Store Associates. Ensure effective stock and shelf management. Provide optimum customer service. Maintain 100% cleanliness of the department and shelves. Ensure 10% new customer development annually. Ensure 100% product shelf viability and reduce departmental shrinkage to the desired level. Ensure 100% cleaning compliance and minimize product expiries. Train and coach team members by identifying and discussing their strengths and weaknesses to meet operational standards. Coach and train team members on existing and new concepts, technologies, and functionalities to support the achievement of team objectives, enhance technical skills, and promote a positive attitude and individual growth. Address customer complaints to understand customer needs and expectations and propose appropriate solutions. Graduation METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad. METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.