Manage DSP onboarding, qualification review, and operational approval processesEstablish and maintain DSP operational standards, policies, and governance proceduresMonitor and manage DSP KPI performance, including delivery quality, service levels, timeliness, and operational complianceDevelop and enforce DSP penalty and accountability mechanismsConduct DSP operational audits and compliance reviewsLead DSP training programs and operational policy communicationManage DSP performance evaluations and ranking systemsImplement underperformance management and elimination processes when necessarySupport DSP pricing management, rate evaluation, and operational cost controlMonitor customer service quality and drive continuous improvement initiativesCollaborate closely with operations, dispatch, safety, and finance teams to optimize DSP management processesSupport peak season DSP capacity planning and operational stabilityRequirementsBachelor’s degree preferred5+ years of experience in logistics operations, transportation management, vendor management, or last-mile delivery operationsStrong understanding of DSP operations, carrier management, and logistics service quality controlExperience managing operational KPIs, compliance programs, and vendor performanceStrong analytical, communication, and leadership skillsAbility to manage multiple stakeholders in a fast-paced operational environmentExcellent problem-solving and project management abilitiesBilingual in Mandarin and EnglishBenefitsPay Range: 70k-95k7 PTO days5 Paid Sick Leave Days6 Paid Holidays401K Medical insurance, Dental and Vision Insurance, STD/LTD
- Manage DSP onboarding, qualification review, and operational approval processes
- Establish and maintain DSP operational standards, policies, and governance procedures
- Monitor and manage DSP KPI performance, including delivery quality, service levels, timeliness, and operational compliance
- Develop and enforce DSP penalty and accountability mechanisms
- Conduct DSP operational audits and compliance reviews
- Lead DSP training programs and operational policy communication
- Manage DSP performance evaluations and ranking systems
- Implement underperformance management and elimination processes when necessary
- Support DSP pricing management, rate evaluation, and operational cost control
- Monitor customer service quality and drive continuous improvement initiatives
- Collaborate closely with operations, dispatch, safety, and finance teams to optimize DSP management processes
- Support peak season DSP capacity planning and operational stability
Requirements
- Bachelor’s degree preferred
- 5+ years of experience in logistics operations, transportation management, vendor management, or last-mile delivery operations
- Strong understanding of DSP operations, carrier management, and logistics service quality control
- Experience managing operational KPIs, compliance programs, and vendor performance
- Strong analytical, communication, and leadership skills
- Ability to manage multiple stakeholders in a fast-paced operational environment
- Excellent problem-solving and project management abilities
- Bilingual in Mandarin and English
Benefits
- Pay Range: 70k-95k
- 7 PTO days
- 5 Paid Sick Leave Days
- 6 Paid Holidays
- 401K
- Medical insurance, Dental and Vision Insurance, STD/LTD
Founded in 2025, SwiftX is one of the fastest-growing technology-driven logistics companies in the U.S., serving 30+ states, 5,000+ ZIP codes, and processing over 500,000 packages daily. Backed by an ambitious growth strategy and expanding nationwide network, we offer exceptional opportunities for professionals who want to make an impact and grow alongside a rapidly-scaling company. Join us and help shape the future of e-commerce last-mile logistics. 🚀
