DTC Business Operations Manager

Job description

Salary: £45,000 to £65,000 Base (dependent on experience) + Performance Bonus Role: Full management of all backend related operations, encompassing inventory management, logistics, optimization of day to day operations in Customer support & Marketing departments, COGS optimisation & other automation projects. Location: Kennington Working Type: In-Person *Please read requirements before applying* *This is an in-person role with an expectation to work in our Kennington office 5 days a week.* About Elavate: Want to play a key part in scaling one of the UK's fastest-growing wellness brands? Elavate was launched in early 2024 with a primary goal of helping women achieve more youthful skin with our Multi-Collagen blend. Since then we've rapidly grown to service over 10,000 Subscribers and we've an ambitious goal of becoming the UK's biggest Collagen brand in the next 24 months. Elavate was born after our Founder, Alex Philip, had enough of buying overpriced, low quality and foul tasting Collagen supplements for his mother. He was determined to make a superior Collagen product which actually worked, tasted great and was affordable. We're quickly becoming one of the most recognised Collagen brands on Social Media in the UK & we're just getting started! This is a career-defining opportunity to join a High Growth supplement brand, with massive upside potential (including top of market salary + performance bonuses & equity options). If you're a high-performer who thrives in high-growth environments, and are looking to make waves in the supplement industry, this is your opportunity. While we offer great benefits, this isn't a traditional 9-5 role - we expect each and every team member to move fast, have full ownership over their work and hold each other to a high standard. If you're not driven to own your work, execute swiftly, and innovate constantly, this isn't the right place for you. Core Job Responsibilities - Fully in charge of managing the entire logistics operations of the business. This includes accurate demand forecasting & purchase planning to ensure inventory levels are optimal, managing day to day relationship with our 3PL and optimising fulfillment costs & monitoring KPIs including fulfillment accuracy, shipping times and returns rate. - Identify areas of improvement within our business operations and fully execute strategic initiatives like new tool implementations, process automation, and other efficiency improvements - Optimise customer service operations, including improving response time targets, reducing return rates & improving overall customer retention through improved support processes. - Create and implement standard operating procedures (SOPs) across all business departments, including but not limited to inventory forecasting, inbound & outbound shipments, customer support & subscription management, agency/vendor management etc. - This role requires a deep understanding of D2C e-commerce, preferably coming from a subscription brand background. You need to demonstrate ROI-focused thinking and be able to entirely own projects/initiatives that optimise the daily operations of the business. Additional Functions - Act as a creative thought leader and providing strategic insights and recommendations to the Founder - Lead international expansion operations including researching and selecting optimal 3PL partners and suppliers in new markets & handle relevant compliance - Lead supplier/vendor negotiations to reduce COGS and software costs - Implement an inventory management system + manage future B2B fulfilment operations - Assist with budget/personnel planning of new growth/marketing initiatives - Stay up to date with latest technology/tools that can optimise daily business functions Core Skills - End-to-end supply chain management (forecasting, purchasing, inventory optimization & 3PL relationship management) - Process optimization and automation expertise - Root cause analysis and problem-solving - Vendor negotiation and relationship management - Strategic planning and execution of new tools & processes (Writing SOPs) - Cross department communication (especially with marketing and customer support) - Understanding of the dynamics of a subscription e-commerce business is a plus - Professional relationship building and effective communication skills - ERP/WMS system expertise Qualifications - 2+ Years Experience managing the full backend operations for an ecommerce brand (Preferably a health/supplement D2C Brand, but not a requirement) - Experience implementing new processes & tools to optimise the workflow of different departments in an ecommerce organization - Analytical and data driven + a creative problem solver - Foster a culture of continuous improvement - Attention to detail and accuracy + strong organisational, communication and management skills - Advanced Excel Skills Compensation & Perks Salary: £45,000 to £65,000 (dependent on experience) + Performance Bonus - Up to £5,000 Annual Learning & Development Budget - Work desktop + laptop and full desk set-up (Dual Monitor, Ergonomic chair & standing desk option) - Vitality Private Health Insurance - Growth Opportunities (Rapidly develop your skills & career in a company that is driven by innovation and is growing fast) - Direct access to Founder - Free Elavate Products Why Work at Elavate? Elavate is one of the fastest-growing Supplement brands in the UK and we have an ambitious goal of reaching £100 Million in annualised revenue by the end of 2026. We're not just dreaming big, we have a clear strategy & momentum to get there. Joining Elavate early on our journey presents you with a few amazing opportunities: 1. Fast Track Promotions We believe in promoting based on capability, not just time served. As you demonstrate strong performance, exceed business targets and show personal ambition and drive to progress in your career, you'll have abundant opportunities to take on more responsibilities and step into higher level roles as we grow. You are also backed by our commitment to your personal development with our £5,000 Annual learning/Mentorship plan. 2. Performance Bonuses We have a very generous bonus plan in place to reward great work. We firmly believe in the concept of rewarding top-performers and over-performance will be well rewarded. We're invested in helping you reach your full potential and thrive professionally & will meaningfully reward great performance. 3. Accelerated Learning / Personal Growth Opportunities + Autonomy As we rapidly scale, you’ll have the freedom to pioneer many new initiatives and lead strategic projects that drive our growth. We encourage creative thinking and empower you to implement your ideas. Our agile, low-bureaucracy environment means quick decision-making and continuous learning. We value experimentation and see both success and challenges as opportunities for growth and innovation. 4. Equity Participation Option We believe in rewarding committed team members with equity options, designed to deliver substantial value as we grow, ensuring you share directly in our success. Team members who help drive us towards meeting/exceeding business targets will be rewarded with meaningful equity packages. 5. Top-of-the-Market Compensation Because our team is only comprised of the best-of-the-best, we pay the very top of market compensation + extra perks, to build a team full of real A-Players. At Elavate you'll have the opportunity to work with other talented high performers + have direct access to the founder daily. 6. Market Opportunity & Timing The UK Collagen industry is experiencing unprecedented growth. It is currently worth north of £1 Billion a year and still less than 15% of Women over 40 take Collagen on a regular basis. We have a huge opportunity to scale domestically as well as expand product categories & look into bigger markets abroad. Very Exciting Times Ahead! For Ambitious Builders If you're excited by the prospect of building something extraordinary, if you thrive on challenges, and if you want your work to have real impact - we want to talk to you. At Elavate, we're not just offering a job; we're offering the chance to shape an industry leader from the ground up.