Dual Rate Cage Cashier / Dual Rate Cage Shift Supervisor

Job description

The Cage Cashier (Primary Position) is responsible for cashiering duties within the Casino Cage, and is scheduled to fill the Cage Shift Supervisor (Secondary Position) position, as needed. The Cage Shift Supervisor assists in overseeing the day-to-day operations of the Cage Department and provides excellent Guest Service. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Maintains and reconciles all assigned casino assets during the course of a shift or gaming day. 2. Allots jackpots to slot attendants for payment to guests; distributes and collects slot attendant banks. 3. Distributes and collects cashier banks. 4. Orders monies through exchange slips. 5. Redeems chips, tickets, etc. for currency and coin. 6. Completes cash advances, cashes personal checks. 7. Processes and delivers exchanges to cashiers. 8. Uses coin sorters, wrappers and currency counters; counts down station/float/bank, puts coin away and verifies money received from vault/bank/drop. 9. Conforms to all rules and regulations of SGC CTR / SAR Compliance. 10. Issues counter checks (markers) to credit customers and/or issues funds represented by counter checks; accepts payments toward outstanding counter checks. 11. Accepts and distributes funds representing patron deposits, withdrawals, and wire transfers. 12. Maintains remote kiosks for redemptions, purchases, jackpots, etc. as necessary. 13. Prepares, verifies, and processes chip fills and credits. 14. Maintains counter check inventories and deposits; processes transactions affecting those inventories. 15. Maintains accountability for assigned keys and key inventories. 16. Provides any assistance as needed to immediate supervisor. 17. Remains thoroughly knowledgeable of all appropriate regulations. 18. Maintains the confidentiality of all gaming records. 19. Works closely with team members of gaming departments and casino cage departments. 20. Maintains a current understanding of all policies and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy. Understands and complies with all information security policies and procedures at all times. 21. Provides exceptional guest service to all guests and communicates in a pleasant, friendly and professional manner at all times. Maintains a professional work environment with peers, supervisors, managers, and all other team members. 22. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. 23. Completes all required SGC Training programs within specified guidelines from commencement of employment. 24. Attends all necessary meetings. 25. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed; other duties may be assigned. Hours are determined by a 24-hour schedule. ADDITIONAL SECONDARY POSITION DUTIES: 1. Completes required Cage forms and reports as needed/required. 2. Provides direct supervision to Cage Cashiers during assigned shifts. 3. Assures Cage Staff provides quality customer service to the guests of Seneca Casinos. 4. Provides training, administers performance evaluations, reviews request for vacation/personal time, leaves of absence, etc. and administers coaching/corrective action as needed/requested. 5. Creates, maintains and/or assists in providing reports to the Cage Manager on schedule changes, team member changes, etc. 6. Monitors, evaluates, and presents solutions to existing and potential problem areas. 7. Assists with verifying cage accountability as needed/required. 8. Authorizes casino checks. 9. Monitors and maintains departmental inventory of working currency, coin, forms, equipment, (radios, coin counters, coin wrappers, currency counters, computer systems, printers and calculators) etc. 10. Assesses equipment problems and determines when repairs are needed; coordinates service efforts. 11. Participates in continuous improvement teams as assigned and contributes input, information and solutions to help improve the department and organization. 12. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. 13. Completes all required SGC Training programs within specified guidelines from commencement of employment. 14. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed; other duties may be assigned. Hours are determined by a 24-hour schedule. QUALIFICATIONS/REQUIREMENTS: Education/Experience: 1. Must be 18 years of age or older upon employment. 2. High school diploma or equivalent required. 3. Two (2) years of successful experience being responsible for large sums of money and/or six (6) months of successful casino cage cashier experience (or any combination thereof) required. 4. Two (2) years of successful supervisory experience preferred. 5. Six (6) months experience in all cage banks preferred. 6. Previous customer service experience required. 7. Previous clerical/data entry experience is preferred. 8. Basic knowledge of start-up and close-down of cash registers is preferred. 9. Knowledge/operational skills of coin counter, coin wrapping machine and currency counters preferred. 10. Must be able to operate office equipment, including a 10-key adding machine, personal computer, telephone, and multi-function photocopier. 11. Effective math skills are required; applicants must be able to pass an SGC-administered math skills test. Language Skills and Reasoning Ability: 1. Must possess excellent communication skills. 2. Ability to write routine correspondence and to speak effectively to the public, team members and guests. 3. Must have the ability to deal effectively and interact well with the guests and team members. 4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted. 1. Must be able to stand, walk, and move through all areas of the casino. 2. Must be able to withstand working in a casino environment, which may include exposure to loud noises, bright and flashing lights, and cigarette/cigar smoke. 3. Continuously bend/stoop, squat, balance, kneel, lift and push/pull. 4. Continuously carry up to twenty-five (25) pounds, and lift up to fifty (50) pounds. 5. Occasionally climb heights and reach above shoulder level. 6. Occasionally push carts weighing up to one hundred (100) pounds. 7. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with guests, management, team members, and members of the business community in all situations. Salary Starting Rate: $16.16 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.