Dual Rate Cage Supervisor/Cashier

Job description

What You'll Expect The Dual Rate Cage Supervisor/Cashier is responsible for performing all cage cashier functions while also acting in a supervisory capacity when assigned. This role ensures efficient, accurate, and compliant financial transactions within the casino cage, provides excellent guest service, and supports departmental operations in accordance with company policies and gaming regulations. What You'll Do Oversee daily cage operations, ensuring accuracy, compliance, and proper staffing levels Assist cashiers with transaction issues, approvals, variances, and procedural questions Review and verify cashier paperwork, banks, transactions, and system reports Conduct audits of cashier drawers and safe funds; investigate and resolve discrepancies Train, mentor, and evaluate cage personnel, ensuring adherence to best practices Enforce Title 31/AML compliance and complete required reporting Communicate effectively with management, surveillance, security, and other departments Support problem resolution, guest service escalations, and emergency procedures Process a wide range of monetary transactions, including check cashing, currency exchanges, marker issuance/payments, credit card advances, and chip redemptions Balance cash drawer and maintain accurate records of all transactions Verify identification, authenticate documents, and follow anti-money-laundering (AML) procedures Handle guest inquiries professionally and provide exceptional customer service Maintain the security and integrity of all funds, keys, forms, and cage assets Adhere strictly to internal controls, gaming regulations, and company policies What You'll Bring Accuracy & Attention to Detail Integrity & Confidentiality Leadership & Team Support Customer Service Excellence Problem-Solving & Decision-Making Abilities Regulatory Compliance Multitasking & Time Management Skills What We Require Previous casino cage, banking, or cash-handling experience required Prior supervisory or lead experience preferred (may be required depending on property) Strong knowledge of Title 31, internal controls, and gaming regulations Excellent math skills and attention to detail Ability to work in a fast-paced environment with high accuracy Strong interpersonal, communication, and customer service skills Ability to obtain and maintain a valid gaming license Must be able to stand for long periods, lift/carry up to 25 lbs., and work a flexible schedule including nights, weekends, and holidays About Granite State Gaming & Hospitality, LLC Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.