Dual Rate Officer/Security Shift Supervisor

Job description

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of. The Dual Rate Security Supervisor role consists of the primary position of Security Officer/Officer II and the secondary position of Security Supervisor. In the primary position of Security Officer/Officer II, they are responsible for executing security duties on an assigned shift, adequately protecting the life and property of guests, team members and Seneca Gaming Corporation property while maintaining guest service that meets the expectations of the Seneca Gaming Corporation. In the secondary position of Security Supervisor, they are responsible for supervising those in the position of Security Ambassador and Security Officer/Officer II and ensuring that they are meeting all expectations in regards to guest service, compliance, safety, etc. and providing on-the-job work direction to assigned personnel. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (OFFICER): 1. Ensure the safety of guests and team members while on the premises of the Seneca Gaming Corporation. 2. Have a complete working knowledge of the Security Ambassador position. At times, a Security Officer may be assigned to work positions normally assigned to a Security Ambassador or to carry out duties normally assigned to a Security Ambassador. 3. Assist guests and team members and respond to critical situations (Medical emergencies, conflict resolution for guest disputes, etc.). 4. Must have outstanding verbal communication skills to resolve or diffuse difficult situations such as guest conflicts, disputes, complaints, etc. 5. Continual observation and patrolling, as directed, of all areas of Seneca Gaming Corporation properties as well as determined by Security Management. 6. Work any designated or assigned posts and complete all duties at the post within the guidelines of the Seneca Gaming Corporation. 7. Successfully complete CPR/First Aid Training Course; and any other training required by the Director of Security. 8. Report to the Security Supervisor any violations, acts, or situations which are detrimental to the best interest of the Seneca Gaming Corporation. 9. Ensure the integrity of all slot, sportsbook areas and table games of the Seneca Gaming Corporation. 10. Must be able to perform any Class III related duties such as, but not limited to; asset transfers, Table Fills, slot/jackpot escorts, Card and Dice verification and destruction, or any other duties associated with Class III gaming security. These duties are fluid and may change on a daily basis. 11. Adhere to all compliance requirements required of a Security Officer from the Seneca Gaming Corporation and any regulatory agencies that oversee Class III Gaming operations. 12. Assist in any internal or external investigations conducted by the Seneca Gaming Corporation, SGA or authorized local authorities. 13. Maintain the strictest of confidentiality with respect to the internal functions of the Security Department as well as any other information deemed to be confidential. 14. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 15. Provide exceptional guest service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. 16. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. 17. Must complete all required SGC Training programs within nine (9) months from commencement of employment. 18. Attend all necessary meetings. 19. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (OFFICER II): 1. Ensure the safety of customers and employees while on the premises of the Seneca Gaming Corporation. 2. Have a complete working knowledge of the Security Ambassador & Security Officer positions. At times, a Security Officer II may be assigned to work positions normally assigned to a Security Ambassador or carry out duties normally assigned to a Security Ambassador. 3. Complete incident reports as assigned by Security Management. 4. Provide direction to Ambassadors and/or Security Officers on applicable incidents or situations. 5. Assist guests and team members and respond to critical situations (Medical emergencies, conflict resolution for guest disputes, etc.). 6. Must have outstanding verbal communication skills to resolve or diffuse difficult situations such as guest conflicts, disputes, complaints, etc. 7. Continual observation and patrolling, as directed, of Seneca Gaming Corporation properties as directed by Security Management. 8. Work any designated or assigned posts and complete all duties at the post within the guidelines of the Seneca Gaming Corporation. 9. Must be able to successfully complete CPR/First Aid Training Course; and any other training required by the Director of Security. 10. Report to the Security Supervisor any violations, acts, or situations which are detrimental to the best interest of the Seneca Gaming Corporation. 11. Ensure the integrity of all slot, sports betting areas, and table games of the Seneca Gaming Corporation. 12. Must be able to perform any Class III related duties such as, but not limited to; asset transfers, Table Fills, slot/jackpot escorts, Card and Dice verification and destruction, or any other duties associated with Class III gaming security. These duties are fluid and may change on a daily basis. 13. Assist in any internal or external investigations conducted by the Seneca Gaming Corporation, SGA or authorized local authorities. 14. Maintain the strictest of confidentiality with respect to the internal functions of the Security Department as well as any other information deemed to be confidential. 15. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 16. Provide exceptional guest service to all guests and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. 17. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. 18. Attend all necessary meetings. 19. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. ADDITIONAL SECONDARY POSITION DUTIES: 1. Have a complete working knowledge and requirements for all facets of the following positions; Security Ambassador, Security Officer/Officer II, and Security Supervisor. The Security Supervisor must be able to work and coach, encourage and oversee team members in the Security Ambassador and Security Officer/Officer II position. Report any deviations to the Security Shift Manager or above. 2. Responds, mitigates and de-escalates any incidents that require Security intervention within SGC guidelines. Incidents may include, but are not limited to; intoxicated guests, domestic disputes, assaults, larcenies, harassment, medical situations, critical incidents, etc. 3. Maintains a professional attitude and demeanor that inspires those who report to them and fosters a positive work environment. 4. Develops, mentors and trains enrolled Seneca Nation members for future career paths within the company. 5. Approve and submit all activity, incident reports, logs, etc. reports generated by Security personnel. 6. Maintain an accurate inventory of all equipment used by the Security Department. 7. Maintain an accurate inventory of all assigned keys and ensures key control policies are followed. 8. Successfully complete CPR/First Aid Training Course; and any other training required by the Director of Security or above as well as any required courses for Management from the Seneca Gaming Corporation. . 9. Assist in any internal or external investigations conducted by the Seneca Gaming Corporation, SGA or authorized local authorities. 10. Complete required post-accident/reasonable suspicion drug and alcohol testing as required by department guidelines/policies. 11. Act as Supervisor to regular security personnel on duty, which includes but is not limited to; assignment and scheduling of regular security duties, ensuring and tracking attendance, providing for additional security as needed, ensuring that personnel complete all necessary paperwork before end of shift, report any breach of rules and regulations of the Seneca Gaming Corporation, enforcing policies and procedures within the Seneca Gaming Corporation, and issuing disciplinary action to subordinates within the Security Department. 12. Maintain the chain of command, ensuring subordinates are informed of all information, as well as informing the supervisor of developments as they occur. 13. Assist the Security Ambassadors, Security Officers/Officer II in their regular duties, acting in their positions when needed. 14. Must build, instill and maintain a fair and equitable work environment for all team members with whom the Security Supervisor works with. 15. Have a firm working knowledge of roles of all Security personnel for emergency situations. Have a strong working knowledge of emergency plans and protocols such as the Emergency Response Plan or Business Continuity Plan for Security. Knows the requirements of a Security Supervisor in the event of an emergency. Notifies the Security Operations Manager or above when appropriate. 16. Maintain the strictest of confidentiality with respect to the internal functions of the Security Department as well as any other information deemed to be confidential. 17. May be required to assist in hiring duties for the Security Department. 18. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 19. Maintain a professional work environment with supervisors, managers and staff. 20. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. Attend all necessary training meetings. 21. Must complete all required SGC Training programs within nine (9) months from commencement of employment. 22. Provide testimony in court when required. 23. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. QUALIFICATIONS/REQUIREMENTS FOR SECONDARY POSITION (SECURITY SUPERVISOR): Education/Experience: 1. Must be 18 years of age or older upon employment. 2. High school diploma or equivalent required. 3. Meets the minimum qualifications/requirements of primary position (Officer or Officer II) 4. Preference will be given to candidates with leadership experience in the following fields; Security, Law Enforcement, Military or Hospitality. 5. Must be able to use approved software programs for Security duties (such as report writing software, Dispatch software, etc.) as well as programs such as Word and Excel. 6. Must possess an understanding of legal ramifications and implications of various employee and customer actions. 7. Must have proven guest service experience and must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform the required job duties. Language Skills and Reasoning Ability: 1. Must possess excellent communication skills. 2. Ability to write routine correspondence and to speak effectively to the public, employees and customers. 3. Ability to define problems, collect data, establish facts and draw valid conclusions. 4. Must have the ability to deal effectively and interact well with the customers and employees. 5. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted. 1. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 2. Adequate manual dexterity to operate office equipment. 3. Light lifting. 4. Occasional travel. 5. Must be able to effectively understand and communicate to candidates and employees. 6. Must be able to stand, walk, and move through all areas of the casino. 7. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations. Salary Starting Rate: $17.50 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.