Dutch Customer Service agent

Job description

We're launching an exciting new Customer Service project at our contact center and are looking for motivated, customer-oriented Dutch-speaking candidates to join our growing team. If you enjoy helping customers, solving problems, and working in an international environment, this is a great opportunity for you. No sales — just customer service! Tasks Deliver high-quality customer service via phone, email, and ticketing systems. Assist customers with delivery tracking, parcel-related issues, returns, and general inquiries. Ensure every interaction provides a professional, empathetic, and customer-focused experience. Handle customer requests efficiently while meeting KPIs and quality standards. Collaborate with internal teams to resolve complex customer cases. Accurately document customer interactions and maintain up-to-date records in internal systems. Requirements Native-level Dutch, both written and spoken. Good command of English for internal communication and training. Previous experience in customer service, a call center, or a contact center is an advantage. Excellent communication and problem-solving skills.A customer-first mindset with empathy, patience, and a positive attitude. Ability to thrive in a fast-paced and dynamic environment. A collaborative team player who enjoys working with others. Benefits A permanent 39-hour per week contract. From monday to friday from 8hs to 19hs in two shifts and 2 saturdays a month from 8hs to 18hs. Annual gross salary of €23,173 , plus up to €3,480 gross per year in performance bonus. The opportunity to be part of the launch of an exciting new international project. A stable position within a growing company. Paid training and ongoing support to help you succeed. An international and multicultural work environment. Excellent opportunities for career growth and internal development. Join us and become part of an exciting new journey in an international customer service environment!