On behalf of our client, a global leader in outsourced customer experience management, we are looking for a Dutch-speaking Customer Support Specialist. You will be the first point of contact for Dutch-speaking customers, assisting them via phone, email, chat, and social media. You will play a key role in ensuring a smooth and secure customer journey by resolving inquiries effectively and delivering service that reflects a trusted brand.Key ResponsibilitiesCommunicate with customers across multiple channels (phone, email, chat) before, during, and after their transactionsProvide accurate information and solutions regarding accounts, payments and related servicesBuild rapport with customers, actively listen to their concerns and act promptly to resolve issuesAccurately update customer data in the system while handling confidential information responsiblyMultitask across systems and adapt to new tools and technologies as neededHandle customer complaints with empathy and escalate cases when appropriateContribute to continuous improvement by identifying common issues and suggesting process enhancementsRequirements Native-level or fluent Dutch, with strong English communication skills Excellent verbal communication skills, with the ability to actively listen and clearly articulate solutions Strong written communication skills with proper grammar and attention to detail Ability to multitask, manage multiple systems and screens, and adapt to new software quickly Customer-focused mindset with empathy, patience and professionalism Previous experience in customer service, a call center, or the financial sector is highly desirable Availability to work flexible shifts Benefits1,500 euros gross per month & 14 salaries per year.Monthly performance bonus.Private health insuranceRelocation support for candidates moving to Greece.Work remotely all over Greece.Ongoing training and development opportunities.A diverse and inclusive work environment supporting one of the world’s most recognized fintech brands.
On behalf of our client, a global leader in outsourced customer experience management, we are looking for a Dutch-speaking Customer Support Specialist. You will be the first point of contact for Dutch-speaking customers, assisting them via phone, email, chat, and social media. You will play a key role in ensuring a smooth and secure customer journey by resolving inquiries effectively and delivering service that reflects a trusted brand.
Key Responsibilities
- Communicate with customers across multiple channels (phone, email, chat) before, during, and after their transactions
- Provide accurate information and solutions regarding accounts, payments and related services
- Build rapport with customers, actively listen to their concerns and act promptly to resolve issues
- Accurately update customer data in the system while handling confidential information responsibly
- Multitask across systems and adapt to new tools and technologies as needed
- Handle customer complaints with empathy and escalate cases when appropriate
Contribute to continuous improvement by identifying common issues and suggesting process enhancements
Requirements
- Native-level or fluent Dutch, with strong English communication skills
- Excellent verbal communication skills, with the ability to actively listen and clearly articulate solutions
- Strong written communication skills with proper grammar and attention to detail
- Ability to multitask, manage multiple systems and screens, and adapt to new software quickly
- Customer-focused mindset with empathy, patience and professionalism
- Previous experience in customer service, a call center, or the financial sector is highly desirable
- Availability to work flexible shifts
Benefits
- 1,500 euros gross per month & 14 salaries per year.
- Monthly performance bonus.
- Private health insurance
- Relocation support for candidates moving to Greece.
- Work remotely all over Greece.
- Ongoing training and development opportunities.
- A diverse and inclusive work environment supporting one of the world’s most recognized fintech brands.
At Speakit, we empower multilingual to thrive professionally in their dream European destinations. We connect you to exciting job opportunities in several sectors, ensuring a seamless transition with relocation support. Your journey to a new life begins with us.
At Speakit, we empower multilingual to thrive professionally in their dream European destinations. We connect you to exciting job opportunities in several sectors, ensuring a seamless transition with relocation support. Your journey to a new life begins with us.
