Dutch Outbound Customer Service Advisors - VALENCIA

Job description

Do you want to play a key role in keeping payment services safe, compliant, and trustworthy while guiding customers with professionalism and care? Then this is the role for you! As an Advisor, you are the link between our customers and the compliance process. You ensure that customer documentation is correct, complete, and meets regulatory standards. In this position, you combine precision with customer focus. You actively support regulatory due‑diligence procedures by contacting customers, requesting documentation, and clarifying any uncertainties. This role requires professionalism, proactive communication, and a strong eye for detail. You will guide customers through sensitive documentation processes with clarity and empathy. And the best part? You’ll be doing it all from beautiful Valencia, a city where Mediterranean sunshine, vibrant culture, and relaxed coastal living meet career opportunities. Tasks Conduct outbound calls to clarify or request customer documentation. Guide customers through submission and verification procedures with clarity and professionalism. Collaborate with internal teams to resolve documentation issues. Provide feedback on recurring challenges and contribute to process improvements. Requirements Strong attention to detail and the ability to handle sensitive information responsibly. Excellent communication skills in Dutch and English (native or near-native level). Ability to work independently as well as part of a team. Familiarity with regulatory environments or documentation processes is a plus. Commercial insights and ability to convince customers and key stakeholders about the necessity of keeping documentation up to date. Strong communication and multitasking skills. Comfortable working with computer systems and various software applications. Experience with compliance or documentation processes is a plus. Benefits What we offer: Base salary: €1600 gross per month (based on a 39-hour contract) Monthly bonus: €200 gross (based on quality and adherence to schedule) Permanent contract after a 1-month probation period You accrue 1.9 paid holidays per month Opportunities for growth and professional development A diverse, supportive, and collaborative team environment Unlimited coffee and fresh fruit on office days for an energy boost A diverse, friendly, and collaborative team culture Tax free benefits (restaurant/Transport/Day Care) Access to a mental health and well-being support app Free online Spanish lessons outside working hours Are you ready to join our team? Submit your CV and details via the application button. We look forward to creating outstanding customer experiences together and taking your career to the next level!