Dutch Speaking Customer Support

Job description

Workster is partnering with a well-established international company to recruit Dutch-speaking Customer Support Representatives for their expanding team based in [location]. The successful candidate will join a friendly, on-site customer service department focused on delivering exceptional service and ensuring high customer satisfaction across Dutch-speaking markets. Full training will be provided. Your Role Customer Support: Handle inbound enquiries from Dutch-speaking customers via phone, email and live chat, providing helpful, accurate and timely responses in a professional manner. Issue Resolution: Diagnose and resolve customer issues by following company procedures, escalating complex matters to the appropriate teams and ensuring timely follow-up until resolution. Product and Service Guidance: Provide clear information about products, services, policies and promotions, advising customers and offering appropriate solutions to meet their needs. Customer Experience: Deliver a positive, empathetic and inclusive experience for all customers, building rapport and maintaining high standards of service quality. CRM and Documentation: Record all customer interactions, actions and outcomes accurately in the CRM system, contributing to knowledge base articles and support resources where relevant. Continuous Improvement: Identify recurring customer feedback or process issues and suggest improvements to enhance efficiency and customer satisfaction. Collaboration: Work closely with colleagues across support, technical and product teams to ensure issues are resolved and customers receive consistent information. Shift Flexibility: Participate in a rota that may include evenings, weekends and public holidays to support service availability across key market hours. Your Qualifications Language Skills: Native-level or near-native fluency in Dutch (written and spoken) with excellent communication and written skills; strong English proficiency (minimum B2) is required. Customer Service Experience: Previous experience in customer support, contact centre or client-facing roles is highly desirable. Problem-Solving: Strong analytical skills with the ability to understand customer needs, troubleshoot issues and propose clear, practical solutions. IT Skills: Comfortable using CRM systems, ticketing tools and standard office software; quick to learn new platforms and internal systems. Empathy and Professionalism: Patient, courteous and resilient with strong interpersonal skills and the ability to remain calm under pressure. Adaptability: Flexible and resourceful, able to handle a high volume of enquiries while maintaining attention to detail and service quality. Team Player: Collaborative attitude, reliability and willingness to contribute to a supportive team environment. Education: High school diploma or equivalent; further education in communications, customer service or related fields is an advantage. The Offer Competitive salary with performance-related incentives and opportunities for career progression within the company. Comprehensive on-the-job training covering product knowledge, customer handling techniques, compliance and technical systems. Modern on-site working environment with a diverse and supportive international team. Employee benefits including healthcare, paid leave and additional pay for night or weekend shifts where applicable. Opportunities for professional development and internal mobility across support, product and operational teams. Relocation assistance may be available for exceptional candidates depending on location and business needs. If you are a Dutch-speaking customer support professional with a passion for helping customers and delivering high-quality service, please apply with your CV and a brief cover note outlining your relevant experience and motivation.