Dutch-Speaking Customer Support - Poland, Katowice

Job description

Workster is partnering with a leading B2B solution provider who are recruiting Dutch-speaking Customer Support professionals for their international customer service centre in Katowice, Poland. Your Role Provide high-quality customer support to Dutch-speaking clients via phone, email and live chat, ensuring clear, professional and timely communication. Handle customer enquiries, complaints and requests, resolving issues accurately and escalating when necessary to maintain service levels. Maintain detailed and accurate records of customer interactions in the CRM system, following company procedures and data protection policies. Collaborate with colleagues and other departments to ensure consistent service and swift resolution of complex cases. Contribute to continuous improvement by providing feedback on recurring issues and suggesting process enhancements. Meet individual and team performance targets, including quality, productivity and customer satisfaction metrics. Participate in training sessions and team meetings to stay up to date with product knowledge, policy changes and best practices. Work in a shift rotation, including occasional evenings or weekends, to support business hours and peak demand. Your Qualifications Native or fluent in Dutch (C1 level) with excellent written and spoken communication skills. Fluent in English (minimum B2) to communicate effectively with colleagues and access training materials. Previous experience in customer support, contact centres or client-facing roles is preferred. Strong problem-solving skills, empathy and the ability to handle challenging conversations professionally. Good computer literacy and experience using CRM systems or support platforms. Ability to work well in a team and adapt to a fast-paced, changing environment. Willingness to work in shift rotations and occasional extended hours as required. The Offer Competitive salary package based on experience and performance. Employment in a modern, international environment with a friendly team culture. Relocation support and assistance for candidates moving to Katowice. Comprehensive onboarding and paid training to develop product knowledge and skills. Private healthcare and access to employee benefits. Additional pay for night and weekend shifts. Meal allowance and subsidised canteen options. Opportunities for career development and internal mobility within the organisation. If you are a Dutch-speaking customer support professional interested in joining a growing international team in Katowice, please apply with your CV and a short cover note outlining your relevant experience.