Dutch Speaking Customer Support Specialist - Malta

Job description

# Dutch Speaking Customer Support Specialist - Malta > ComeOn Group · St. Julian's, Malta (Hybrid) · — · Posted 2026-03-17 **Workplace:** hybrid **Department:** Operations ## Description At ComeOn, we take the Customer Experience beyond just customer service! We’re looking for friendly, people-focused individuals to join our team. If you’re a great communicator who enjoys solving problems and making someone’s day better, we’d love to hear from you. As a Customer Experience Specialist, you are the bridge between frontline support and our technical teams. You will go beyond the standard support to resolve complex customer issues with precision, delivering top-notch service and ensuring customer satisfaction every time. **Location:** St. Julian’s, Malta (Hybrid) **You’re a great match for this role if you:** - Speak and write fluently in **Dutch** **and English** - Have a minimum of 12 months of experience in Online Customer Support (iGaming, Fintech etc.) - Are a collaborative contributor who flourishes within teams and elevates those around them - Speak and write fluently in English - Have a "detective" mindset with a high attention to detail. - Enjoy multitasking and have strong problem-solving skills - Are comfortable working shifts (with a possibility of night shifts) - Have an interest in using AI tools to boost efficiency **What You’ll Be Doing** - Provide professional, empathetic, and efficient solutions to players via live chat, email, and outbound/inbound calls. - Review and process player withdrawal requests, ensuring accuracy and adherence to established processing timelines. - Meticulously review player identification documents to verify accounts, detect potential fraud, and ensure compliance with regulatory standards. - Act as the first point for escalated queries that go beyond standard procedure, ensuring first-time resolution. - Supporting newer agents with tricky questions and providing guidance. - Become the point of contact for specific brand features or localized market requirements. - Identify recurring player pain points and suggest updates to our internal Knowledge Base or AI tools. - Willingness to take on relevant ad hoc tasks as needed **Learn and Grow with Us** Through the ComeOn Academy, you’ll get access to ongoing training, personal development opportunities, and support to help you grow your career within the company. **What’s In It for You?** - We value a well-rested team. This role has a structured, pre-planned shift rotation, ensuring work-life balance and easy personal planning. - Competitive salary + bonus scheme - Hybrid working model with flexibility between home and office - One-time bonus to help you set up your home workspace (we are truly hybrid) - Work remotely for up to 40 days per year from anywhere in the world - Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing. - Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week. - Fun quarterly team events and social gatherings **A Bit About ComeOn Group** We’re a global iGaming business, home to a portfolio of exciting casino and sportsbook brands across various international markets. With 500+ talented employees across 7 locations, we’re committed to creating safe, innovative, and fun experiences for our players. We’re proud to be a diverse team and an equal opportunity employer. All applications are considered fairly and with respect. Want to know more about us? Just visit our website [](http://www.comeon-group.com/) or any of our social media channels to take a deep dive into our culture! [LinkedIn](https://www.linkedin.com/company/comeon-group) [Instagram](https://www.instagram.com/wearecomeon/) [Facebook](https://www.facebook.com/wearecomeon) ## Apply [Apply at ComeOn Group](https://apply.workable.com/comeon-group/j/DBA4F06D28/apply) --- Powered by [Workable](https://www.workable.com)