Dutch Wonderland Inn Hospitality Crew Lead Supervisor

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Events & Entertainment Lead will assist in the operation of events, shows, character interactions, and atmospheric entertainment to complement parkwide content and increase overall guest satisfaction. We are currently looking for a: Dutch Wonderland Inn Hospitality Crew Lead Supervisor Roles & Responsibilities: Supervisory Duties: · Lead and motivate a team of Events & Entertainment hosts to successfully execute planned events that delights our guests and create memories worth repeating. · Act as an approachable mentor and coach to all assigned team members · Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests. · Become knowledgeable of performing the essential duties of all assigned events-related positions and backfill these positions when needed - ‎Become knowledgeable of all Dutch Wonderland characters and support the team in maintaining the consistent illusion of their role. · Participate in new-hire orientation, training activities and rehearsals for all assigned employees · Ensure that all required meal and other breaks are being given in accordance with PA law · Comply with all federal and state labor laws (e.g. Child Labor laws, PA Entertainment Waivers) · Assist with team scheduling and timekeeping activities - ‎Enter attendance metrics, etc. to daily show log · All other duties assigned by leadership Departmental Duties: · Assist with the execution of performances and activities as designed. · Organize costumed characters, props and any other physical space needs in assigned areas adhering to set and/or show schedules · Assist with coaching a team of performers in acting techniques that will bring realism and excitement to the event’s theme · Perform duties of a character escort, which include facilitating interaction and communication between character and guests. · Assist character performers with getting in and out of assigned costume. - ‎Be prepared and trained to take on any appropriate character and Entertainment position as a backstop for unplanned emergencies to ensure that events and activities happen as scheduled. · Provide solution-based ideas to quickly and creatively resolve problems · Support the team’s daily activities · Execute backstage tasks as outlined · Ensure that all safety and procedural protocols are being followed throughout event · Continuously monitor the event to identify any potential threats or hazards escalate any issues to the proper park authorities in a timely manner · All other duties assigned by leadership Language : Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus. Education & Experience: · High School Diploma or equivalent preferred · Previous work experience or training in the areas of shows, acting, choreography, or performance events is a plus · Some level of customer service experience is helpful but not required. Requirements: · Must be at least 18 years of age to comply with PA Child Labor Laws · Ability to work a flexible schedule, including evenings, weekends, holidays, and open to close. · Must be able to work nights up to 12 AM (midnight) during certain events · Must have reliable transportation to and from work for your scheduled shift · Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner · Ability to handle high-pressure situations in a positive and professional manner, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment. · Must possess and demonstrate strong written and verbal communication skills · Ability and desire to participate in delivering successful and high-quality events · Ability to follow direction, multi-task, handle stress, and work as part of a fast-paced team Physical Requirements: · Ability to stand, walk, and remain on feet for majority of the workday · Ability to remain sedentary for periods of time, while using a computer · Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders · Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more · Ability to safely climb or descend stairs and/or ladders · Ability to perform in costumes that may have limited sight lines Working Conditions: · Frequent exposure to outdoor and indoor areas of the property · Extended work hours during event preparation and execution may be required · Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions · Subject to frequent interruptions, changing priorities, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments Team member benefits: Do not miss the chance to spark your career now!