Dutch Wonderland Ride Operation Lead Supervisor

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Rides Lead will assist in the supervision of the rides team members working throughout the amusement park. This position directly supports the Rides Manager with efficient operation of the department which provides a positive guest experience. This position requires strong leadership skills to answer questions and help coach and train other Ride Operators and Attendants for the operating season. This position will also conduct daily audits to ensure sure the park’s safety and operating policies are being properly followed. We are currently looking for a: Dutch Wonderland Ride Operation Lead Supervisor Roles & Responsibilities: Supervisory Duties: · Assist with the daily supervision of the Rides team and any other assigned departments · Act as an approachable mentor and coach to all assigned team members · Become knowledgeable of performing the essential duties of all rides positions and backfill these positions when needed · Participate in new-hire orientation and training activities for all assigned employees · Ensure that all required meal and other breaks are being given in accordance with PA law · Assist with team scheduling and timekeeping activities Departmental Duties: · Ensure a smooth and continuous operation of all assigned rides and attractions · Provides direct support to other rides team members by making rounds throughout the park to check on their needs · Provide coverage so that team members may take bathroom breaks · Maintain a vast knowledge of all rides in the park and can jump in to assist or operate, when necessary · Oversees guest feedback and escalates complaints or issues to the proper authorities, when appropriate · Enforce Park policies, ride restrictions and ride recommendations · Ensure safe operation of the ride by always adhering to standard operating procedures and established trainings · Report rides-related issues and failures to Park Leadership and Maintenance teams in a prompt manner · Maintain constant vigilance to proactively identify potential hazards and informs park leadership of any concerns · Protect guest belongings, turns in lost and found items as soon as time allows · Promptly notify the security team or the park operator of team member and guest injuries or emergencies · All other duties assigned by leadership Education & Experience: · There is no minimum education requirement. · 1+ season of work experience in the Rides Department is required. Previous ride operation experience from other Amusement/Theme Park employers will also be considered. · All Rides Team Members must go through the International Ride Operator Certification (iROC) course as a part of the training. Successful course completion is required for this position. There is no cost to the team member for the course. Languages: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus. Requirements: · Must be at least 18 years of age to comply with PA Child Labor Laws · Ability to work flexible schedule, including evenings, weekends, and holidays · Ability to comply with all uniform policies · Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding ride operation · Must demonstrate a willingness to learn and ability to follow instructions · Must be guest-focused and also work well with other team members and supervisors Physical Requirements: · Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time · Ability to reach above shoulders throughout the workday · Ability to remain on feet for majority of the workday · Ability to climb or descend stairs for some coasters, rides, and attractions · Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more · Ability to see details of objects that are more than a few feet away Working Conditions: · Frequent interaction a variety of motorized and chain-driven rides and attractions · Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions · Frequent exposure to constant repetitive motion, high noise levels, flashing lights, vibrations, and heavily populated environments Team member benefits: Working at Dutch Wonderland is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Dutch Wonderland employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights! Palace Perks & Benefits: · Flexible schedule · Ability to cross-train and learn unique skills across various departments · Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off · Invitations to exclusive company-sponsored employee events throughout the season We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Dutch Wonderland! Apply today! Do not miss the chance to spark your career now!