International Airport of Heraklion, Crete S.A. is currently looking for a:Duty Baggage Services SupervisorResponsibilitiesSupports the BHS operational readiness, activation and transition (ORAT), including commissioning, testing, readiness reviews, operational trials and go-live preparations.Validates baggage processes, system interfaces and operational procedures.Develops, tests and activates SOPs, contingency plans, and manual fallback procedures, coordinating recovery actions when required.Participates in risk assessments, safety and security reviews, ensuring that identified hazards are tracked and resolved.Supports baggage service standards, KPIs, reporting and escalation activities, in accordance with the Airport Emergency Plan and applicable procedures.Coordinates operational familiarization with airlines, ground handlers, security, and other airport stakeholders.Monitors and verifies BHS performance, baggage flows, and operational constraints.Ensures compliance with safety procedures within baggage handling areas.Coordinates the immediate operational response to faults, disruptions baggage delays, peak periods and irregular operations, balancing safety, service, and operational needs.Analyzes KPIs, identifies trends, supports occurrence investigations, and drives corrective and preventive actions for continuous improvement.Supports occurrence reporting, investigations, and corrective or preventive actions.RequirementsTechnical diploma or equivalent qualification in engineering, aviation, logistics or a related disciplineRelevant training or certification in airport operations, safety, incident management, aviation security or BHS systems is desirableMinimum 3 years of experience in a related field (e.g. airport operations, baggage handling, logistics) Experience in a shift-based operational environmentPrevious supervisory or team-lead experience is strongly preferredExperience in BHS commissioning, ORAT, integrated trials or airport opening is desirableDemonstrable experience coordinating incidents, service disruptions or contingency operations is requiredExcellent command of English both oral and writtenKnowledge of Greek language is strongly preferredAbility to interpret operational and technical information from systems such as BHS supervisory controls, BRS, EDS, SCADA, AODB, BMS or CMMSCompetenciesStrong operational leadership and decision-makingExcellent communication, coordination and stakeholder management skillsStrong problem-solving, organizational and analytical skillsProactive, resilient, and customer focused, with commitment to safety and continuous improvement
International Airport of Heraklion, Crete S.A. is currently looking for a:
Duty Baggage Services Supervisor
Responsibilities
- Supports the BHS operational readiness, activation and transition (ORAT), including commissioning, testing, readiness reviews, operational trials and go-live preparations.
- Validates baggage processes, system interfaces and operational procedures.
- Develops, tests and activates SOPs, contingency plans, and manual fallback procedures, coordinating recovery actions when required.
- Participates in risk assessments, safety and security reviews, ensuring that identified hazards are tracked and resolved.
- Supports baggage service standards, KPIs, reporting and escalation activities, in accordance with the Airport Emergency Plan and applicable procedures.
- Coordinates operational familiarization with airlines, ground handlers, security, and other airport stakeholders.
- Monitors and verifies BHS performance, baggage flows, and operational constraints.
- Ensures compliance with safety procedures within baggage handling areas.
- Coordinates the immediate operational response to faults, disruptions baggage delays, peak periods and irregular operations, balancing safety, service, and operational needs.
- Analyzes KPIs, identifies trends, supports occurrence investigations, and drives corrective and preventive actions for continuous improvement.
- Supports occurrence reporting, investigations, and corrective or preventive actions.
Requirements
- Technical diploma or equivalent qualification in engineering, aviation, logistics or a related discipline
- Relevant training or certification in airport operations, safety, incident management, aviation security or BHS systems is desirable
- Minimum 3 years of experience in a related field (e.g. airport operations, baggage handling, logistics)
- Experience in a shift-based operational environment
- Previous supervisory or team-lead experience is strongly preferred
- Experience in BHS commissioning, ORAT, integrated trials or airport opening is desirable
- Demonstrable experience coordinating incidents, service disruptions or contingency operations is required
- Excellent command of English both oral and written
- Knowledge of Greek language is strongly preferred
- Ability to interpret operational and technical information from systems such as BHS supervisory controls, BRS, EDS, SCADA, AODB, BMS or CMMS
Competencies
- Strong operational leadership and decision-making
- Excellent communication, coordination and stakeholder management skills
- Strong problem-solving, organizational and analytical skills
- Proactive, resilient, and customer focused, with commitment to safety and continuous improvement
Ο Όμιλος ΓΕΚ ΤΕΡΝΑ συγκαταλέγεται στους μεγαλύτερους επιχειρηματικούς Ομίλους στην Ελλάδα με σημαντική παρουσία στο εξωτερικό. Με περίπου 9.000 εργαζομένους παγκοσμίως, ο Όμιλος κατέχει ηγετική θέση στην Ελλάδα στους τομείς υποδομών, παραχωρήσεων, παραγωγής, προμήθειας και εμπορίας ηλεκτρικής ενέργειας, και διαχείρισης αποβλήτων.Μέσα από έργα και επενδύσεις που προσφέρουν πραγματική αξία στον τόπο, ο Όμιλος ΓΕΚ ΤΕΡΝΑ υποστηρίζει σταθερά τις τοπικές κοινωνίες, συμβάλλει στην ενίσχυση της απασχόλησης, στέκεται δίπλα στη νέα γενιά, συνεισφέρει στη φροντίδα κοινωνικά ευάλωτων ομάδων και δηλώνει πάντα "παρών" σε έκτακτες ανάγκες όπωσ στην αντιμετώπιση κρίσεων και φυσικών καταστροφών.O Όμιλος υλοποιεί έργα και επενδύσεις ύψους άνω των 10 δισ. ευρώ ενώ το ανεκτέλεστο κατασκευαστικό υπόλοιπο του Ομίλου ανέρχεται σήμερα στα € 6,7 δισ.Η ΓΕΚ ΤΕΡΝΑ (www.gekterna.com) είναι εισηγμένη στο Χρηματιστήριο Αθηνών (FTSE / Athex Large Cap).GEK TERNA Group is one of the leading business Groups in Greece with a significant presence abroad. With approximately 9,000 employees worldwide, the Group holds a leading position in Greece in the fields of infrastructure, power generation, supply and trade, concessions and waste management. Through projects and investments that offer real value to the country, GEK TERNA Group consistently supports local communities, contributes to the enhancement of employment, stands by the young generation, contributes to the care of socially vulnerable groups and always declares itself "present" in emergencies such as dealing with crises and natural disasters.Currently the Group promotes investments of €10 billion and has a significant construction backlog at the high level of €6.7 billion.GEK TERNA (www.gekterna.com) is listed in the Athens Stock Exchange (FTSE / Athex Large Cap).
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Ο Όμιλος ΓΕΚ ΤΕΡΝΑ συγκαταλέγεται στους μεγαλύτερους επιχειρηματικούς Ομίλους στην Ελλάδα με σημαντική παρουσία στο εξωτερικό.
Με περίπου 9.000 εργαζομένους παγκοσμίως, ο Όμιλος κατέχει ηγετική θέση στην Ελλάδα στους τομείς υποδομών, παραχωρήσεων, παραγωγής, προμήθειας και εμπορίας ηλεκτρικής ενέργειας, και διαχείρισης αποβλήτων.
Μέσα από έργα και επενδύσεις που προσφέρουν πραγματική αξία στον τόπο, ο Όμιλος ΓΕΚ ΤΕΡΝΑ υποστηρίζει σταθερά τις τοπικές κοινωνίες, συμβάλλει στην ενίσχυση της απασχόλησης, στέκεται δίπλα στη νέα γενιά, συνεισφέρει στη φροντίδα κοινωνικά ευάλωτων ομάδων και δηλώνει πάντα "παρών" σε έκτακτες ανάγκες όπωσ στην αντιμετώπιση κρίσεων και φυσικών καταστροφών.
O Όμιλος υλοποιεί έργα και επενδύσεις ύψους άνω των 10 δισ. ευρώ ενώ το ανεκτέλεστο κατασκευαστικό υπόλοιπο του Ομίλου ανέρχεται σήμερα στα € 6,7 δισ.
Η ΓΕΚ ΤΕΡΝΑ (www.gekterna.com) είναι εισηγμένη στο Χρηματιστήριο Αθηνών (FTSE / Athex Large Cap).
GEK TERNA Group is one of the leading business Groups in Greece with a significant presence abroad.
With approximately 9,000 employees worldwide, the Group holds a leading position in Greece in the fields of infrastructure, power generation, supply and trade, concessions and waste management.
Through projects and investments that offer real value to the country, GEK TERNA Group consistently supports local communities, contributes to the enhancement of employment, stands by the young generation, contributes to the care of socially vulnerable groups and always declares itself "present" in emergencies such as dealing with crises and natural disasters.
Currently the Group promotes investments of €10 billion and has a significant construction backlog at the high level of €6.7 billion.
GEK TERNA (www.gekterna.com) is listed in the Athens Stock Exchange (FTSE / Athex Large Cap).
