Duty Manager - EN

Job description

What you'll be doing Leading hotel operations during your shift, ensuring a seamless guest experience. Supporting and motivating the Front Office team to deliver outstanding customer service. Acting as the first point of contact for guest enquiries, requests, and feedback, resolving issues with professionalism and care. Maintaining high standards of presentation, service, and operational excellence across the hotel. Coordinating with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure smooth operations. Monitoring safety, security, and compliance procedures. Assisting with training, coaching, and developing team members. Supporting occupancy, revenue, and guest satisfaction goals. What we're looking for You'll be someone who genuinely enjoys working with people and can remain calm, positive, and solutions-focused, even during busy periods. Ideally, you'll have: Previous experience in a Duty Manager, Assistant Manager, or Front Office leadership role. A passion for delivering exceptional customer service. Strong communication and interpersonal skills. Excellent organisational and problem-solving abilities. The confidence to make decisions and lead a team. Flexibility to work a rotating roster, including evenings, weekends, and public holidays. A current New Zealand Manager's Certificate (or the ability to obtain one) would be advantageous. A current First Aid Certificate is desirable. Why join us? When you join Accor, you become part of one of the world's leading hospitality groups with opportunities that extend far beyond Rotorua. We offer: Opportunities for career development and internal progression across Accor's global network. Worldwide accommodation and dining discounts through our Heartist® programme. A supportive, inclusive team culture where your ideas are valued. Ongoing learning and development opportunities. The chance to work in one of Rotorua's premier lakeside hotels. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Novotel & Ibis Rotorua Lakeside | Rotorua, New Zealand Lead with confidence. Inspire with heart. Create memorable guest experiences. At Novotel & Ibis Rotorua Lakeside, we're looking for an enthusiastic and experienced Duty Manager to join our Front Office leadership team. This is an exciting opportunity for someone who thrives in a fast-paced hospitality environment, enjoys leading from the front, and is passionate about delivering exceptional guest experiences. As Duty Manager, you'll play a key role in ensuring the smooth day-to-day operation of the hotel while supporting and developing our amazing team of Heartists®. About Us Novotel & Ibis Rotorua Lakeside offer the perfect balance of business and leisure, welcoming guests from around New Zealand and around the world. Our team is passionate about creating memorable experiences through genuine hospitality, teamwork, and heartfelt service. If you're ready to take the next step in your hospitality career and lead a team that loves what they do, we'd love to hear from you. Apply today and become part of our Heartist® family.