We're looking for a Duty Manager / FOH Supervisor to lead front-of-house operations, acting as the responsible person on shift and ensuring every guest receives a consistently high standard of service. The Duty Manager coaches and directs the FOH team in a fast-paced, high-volume rooftop venue and works closely with kitchen, bar, and hotel management to deliver seamless service.ResponsibilitiesLead FOH team during service — floor coverage, table management, guest flowAct as responsible person on shift; ensure compliance with the Sale and Supply of Alcohol Act 2012 and host responsibility obligationsGreet guests, resolve complaints and service issuesMonitor service standards across dining, bar, and event spacesCoordinate with kitchen and bar teams on food/beverage deliveryManage opening/closing procedures, including till reconciliation and end-of-shift reportingSupport recruitment, induction, and training of FOH staffRun pre-shift briefings (specials, events, priorities)Assist with rostering and shift coordinationReport maintenance, H&S, or operational issues to the Venue ManagerBudget/AccountsMonitor daily revenue and labour costs against targetsMinimise wastage, contribute to cost-effective FOH operationEnsure accurate processing of cash, EFTPOS, and tab transactionsHealth & SafetyMaintain a strong H&S culture and comply with all H&S requirements/policyTake no action (or inaction) that could cause harm; avoid unreasonable risksReport accidents, incidents, near misses, and hazardsFollow safe methods and use safety equipmentSeek guidance when a safe method isn't knownRequirementsMinimum 2 years' experience in a FOH supervisory or Duty Manager role in a high-volume hospitality venueCurrent LCQ (Licence Controller Qualification)Current General Manager's Certificate (New Zealand)Willing to relocate in NZDesirableExperience in a full-service restaurant and bar environmentExperience managing private functions and eventsProficient in point-of-sale systems and basic Microsoft Office
We're looking for a Duty Manager / FOH Supervisor to lead front-of-house operations, acting as the responsible person on shift and ensuring every guest receives a consistently high standard of service. The Duty Manager coaches and directs the FOH team in a fast-paced, high-volume rooftop venue and works closely with kitchen, bar, and hotel management to deliver seamless service.
Responsibilities
- Lead FOH team during service — floor coverage, table management, guest flow
- Act as responsible person on shift; ensure compliance with the Sale and Supply of Alcohol Act 2012 and host responsibility obligations
- Greet guests, resolve complaints and service issues
- Monitor service standards across dining, bar, and event spaces
- Coordinate with kitchen and bar teams on food/beverage delivery
- Manage opening/closing procedures, including till reconciliation and end-of-shift reporting
- Support recruitment, induction, and training of FOH staff
- Run pre-shift briefings (specials, events, priorities)
- Assist with rostering and shift coordination
- Report maintenance, H&S, or operational issues to the Venue Manager
Budget/Accounts
- Monitor daily revenue and labour costs against targets
- Minimise wastage, contribute to cost-effective FOH operation
- Ensure accurate processing of cash, EFTPOS, and tab transactions
Health & Safety
- Maintain a strong H&S culture and comply with all H&S requirements/policy
- Take no action (or inaction) that could cause harm; avoid unreasonable risks
- Report accidents, incidents, near misses, and hazards
- Follow safe methods and use safety equipment
- Seek guidance when a safe method isn't known
Requirements
- Minimum 2 years' experience in a FOH supervisory or Duty Manager role in a high-volume hospitality venue
- Current LCQ (Licence Controller Qualification)
- Current General Manager's Certificate (New Zealand)
- Willing to relocate in NZ
Desirable
- Experience in a full-service restaurant and bar environment
- Experience managing private functions and events
- Proficient in point-of-sale systems and basic Microsoft Office
