The Role | Te mahiWe are seeking individuals who are passionate about hospitality and have experience in supervising in restaurants. In this role, you will be responsible for managing an efficient and exceptional service experience for our guests. The ideal candidate should have strong leadership skills and the ability to lead by example.This is a permanent full-time role with minimum 32 hours per week based at Novotel Christchurch Airport. The hourly rate for this role is $28 - 30phResponsibilities | Ngā haepapaManage the team when on shift to ensure that guests receive an excellent experience.Handle and resolve guest complaints.Drive revenue to achieve and exceed budgeted revenue. Account for stock utilised in the operation and order all stock through company purchasing system as required. Prepare daily banking and cash flow reports. Supervise cash handling and banking procedures. Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards. Continuously works to improve the efficiency of the restaurant by optimism productivity with the lowest possible cost. Studies and examines operations, administers cost reduction exercises throughout the hotel. Maintain a comprehensive and current understanding of Liquor Licensing Laws and Host Responsibility. Ensure that all colleagues understand and uphold the hotel's code of responsible service of alcohol. Communicate effectively with subordinates and managers. To ensure that all guests are provided with superior customer service at all times. RequirementsAbout you | Ko koe teneiNZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2) Qualifications appropriate to the role e.g., Hotel or Hospitality Management Level 5 or similar LCQ Certificate/GM License Previous food and beverage experience essential; minimum of 3 years food and beverage experience in a 4-star hotel. Confident, well-motivated, enthusiastic, and determined Takes pride in work and has exceptional attention to detail Ability to prioritise, work to deadlines and remain composed under pressure Work to a high standard, accurate and organised Approachable and flexible & a team player BenefitsAs an employer of choice, we offer great employee benefits like life cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too!As an employer of choice, we offer great employee benefits including:Free Life cover, Digital Will & Best Doctors serviceStaff meals on duty and free parking near the airportWellbeing program, including Health insurance discountsExcellent reward & recognition eventsExcellent staff, friends and family rates within our network of hotelsPaid training and individual Employee Development PlansTraining towards NZQA qualifications and our very own digital learning AcademyWho We Are - Ko Wai Mātou Here at Novotel Christchurch Airport, we have one passion, you! We care, we do the right thing and we work together. As a Novotel team member, you will demonstrate these values with your day-to-day actions, however great or small. Novotel Christchurch Airport is part of the Accor Hotels franchise and Hind Management Group. Hind Management operates award-winning hotels, restaurants, bars and spas across New Zealand. Manaakitanga is at the heart of everything we do, guiding our commitment to exceptional hospitality, sustainability, and caring for our people and planet. We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. Awarded ‘ Inclusive Workplace’ at the 2026 Diversity Awards, our people love coming to work every day and we think you will too! Nau mai, haere mai, tauti mai! At Accor and Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm. E manawanui ana tātou - We care Ka mahi tahi tātou - We work together Ka whai tātou i te tika - We do the right thing He kura te tangata - We are all valued
The Role | Te mahi
We are seeking individuals who are passionate about hospitality and have experience in supervising in restaurants. In this role, you will be responsible for managing an efficient and exceptional service experience for our guests. The ideal candidate should have strong leadership skills and the ability to lead by example.
This is a permanent full-time role with minimum 32 hours per week based at Novotel Christchurch Airport. The hourly rate for this role is $28 - 30ph
Responsibilities | Ngā haepapa
- Manage the team when on shift to ensure that guests receive an excellent experience.
- Handle and resolve guest complaints.
- Drive revenue to achieve and exceed budgeted revenue.
- Account for stock utilised in the operation and order all stock through company purchasing system as required.
- Prepare daily banking and cash flow reports.
- Supervise cash handling and banking procedures.
- Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
- Continuously works to improve the efficiency of the restaurant by optimism productivity with the lowest possible cost. Studies and examines operations, administers cost reduction exercises throughout the hotel.
- Maintain a comprehensive and current understanding of Liquor Licensing Laws and Host Responsibility.
- Ensure that all colleagues understand and uphold the hotel's code of responsible service of alcohol.
- Communicate effectively with subordinates and managers.
- To ensure that all guests are provided with superior customer service at all times.
Requirements
About you | Ko koe tenei
- NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)
- Qualifications appropriate to the role e.g., Hotel or Hospitality Management Level 5 or similar
- LCQ Certificate/GM License
- Previous food and beverage experience essential; minimum of 3 years food and beverage experience in a 4-star hotel.
- Confident, well-motivated, enthusiastic, and determined
- Takes pride in work and has exceptional attention to detail
- Ability to prioritise, work to deadlines and remain composed under pressure
- Work to a high standard, accurate and organised
- Approachable and flexible & a team player
Benefits
As an employer of choice, we offer great employee benefits like life cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too!
As an employer of choice, we offer great employee benefits including:
- Free Life cover, Digital Will & Best Doctors service
- Staff meals on duty and free parking near the airport
- Wellbeing program, including Health insurance discounts
- Excellent reward & recognition events
- Excellent staff, friends and family rates within our network of hotels
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own digital learning Academy
Who We Are - Ko Wai Mātou
Here at Novotel Christchurch Airport, we have one passion, you! We care, we do the right thing and we work together. As a Novotel team member, you will demonstrate these values with your day-to-day actions, however great or small.
Novotel Christchurch Airport is part of the Accor Hotels franchise and Hind Management Group. Hind Management operates award-winning hotels, restaurants, bars and spas across New Zealand. Manaakitanga is at the heart of everything we do, guiding our commitment to exceptional hospitality, sustainability, and caring for our people and planet.
We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. Awarded ‘ Inclusive Workplace’ at the 2026 Diversity Awards, our people love coming to work every day and we think you will too!
Nau mai, haere mai, tauti mai!
At Accor and Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
E manawanui ana tātou - We care
Ka mahi tahi tātou - We work together
Ka whai tātou i te tika - We do the right thing
He kura te tangata - We are all valued
Hind Management builds, operates and manages high-performing hotel, restaurant, and spa businesses. Our mission is simple, we strive to be industry leaders in social and environmental responsibility,Through Kaitiakitanga and sustainable travel,we care for and protect Aotearoa’s unique environment for generations to come. We do the right thing and we have built our businesses on a foundation of honesty and integrity. Our portfolio of brands are some of the most accessible in New Zealand, this comes from Hind Management's belief in empathy, understanding and accommodating differences. We work together, we are connected on so many levels; family, business, community, local, global. From the simplest of goals - putting a smile on our guests' faces - to dealing with challenges on a global scale, we can only achieve it if we work together. Hind Management aligns its conduct in keeping with Māori values, through Whanaungatanga, it ensures a sense of family and belonging for our people and recognises manaakitanga as the starting place for hospitality and welcoming manuhiri (guests).We pride ourselves in looking after the interests of our people and our guests alike. He Kura te Tangata, we believe that we are all valued, our people, our guests and our communities across all our brands – we welcome all!. Current locations include Auckland City, Auckland Airport, Lake Rotorua, Christchurch City and Christchurch Airport, Queenstown - Five Mile and Kaikoura.
Hind Management builds, operates and manages high-performing hotel, restaurant, and spa businesses. Our mission is simple, we strive to be industry leaders in social and environmental responsibility,
Through Kaitiakitanga and sustainable travel,we care for and protect Aotearoa’s unique environment for generations to come.
We do the right thing and we have built our businesses on a foundation of honesty and integrity. Our portfolio of brands are some of the most accessible in New Zealand, this comes from Hind Management's belief in empathy, understanding and accommodating differences.
We work together, we are connected on so many levels; family, business, community, local, global. From the simplest of goals - putting a smile on our guests' faces - to dealing with challenges on a global scale, we can only achieve it if we work together.
Hind Management aligns its conduct in keeping with Māori values, through Whanaungatanga, it ensures a sense of family and belonging for our people and recognises manaakitanga as the starting place for hospitality and welcoming manuhiri (guests).
We pride ourselves in looking after the interests of our people and our guests alike. He Kura te Tangata, we believe that we are all valued, our people, our guests and our communities across all our brands – we welcome all!.
Current locations include Auckland City, Auckland Airport, Lake Rotorua, Christchurch City and Christchurch Airport, Queenstown - Five Mile and Kaikoura.
