Duty Manager- Front Office

Job description

Key Responsibilities Supervise, coach and support the Front Office team to deliver exceptional guest service. Lead daily Front Office operations, ensuring service standards and procedures are consistently met. Handle guest enquiries, requests and complaints professionally, ensuring timely resolution. Communicate hotel updates, policies and procedures effectively to the team. Conduct team briefings and departmental meetings to maintain service excellence. Work operational shifts within the Front Office as required. Assist with reservations and maximise room revenue through effective inventory management. Ensure daily revenue reconciliation and accurate completion of Front Office financial procedures. Assist with roster preparation to achieve operational requirements within labour budgets. Support recruitment, onboarding, training and performance development of team members. Foster a positive, collaborative and high-performing team culture. Maintain effective communication with all hotel departments to ensure seamless guest experiences. Ensure compliance with privacy, health and safety, and company policies. Monitor Front Office equipment and report maintenance requirements promptly. Participate in ongoing training and contribute to continuous improvement initiatives. Diploma in Hospitality Management, Business Administration preferred. Minimum of 3 years of relevant experience in the hotel industry. The ability to work a flexible 24/7 roster. Possess a strong background in Front Office procedures and Opera PMS Strong working knowledge of Microsoft Outlook and Microsoft Office. Excellent communication and people skills Benefits/ What's in it for you? ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide. Complimentary Duty Meal Mental health and well-being support initiatives, including Access to our Employee Assistance Program . If you are passionate about the hospitality industry, meet the above criteria, and are eager to contribute to an evolving hotel, we want to hear from you! The Sydney Boulevard Hotel is an unbranded property Managed by Accor. Only candidates who have work rights will be considered. Must have a valid NSW RSA. Must be willing to undergo a police check. Why Work for Accor? At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. Join a team where you can create your path, work with purpose, and enjoy and feel valued. Make it your next move. Our Hotel The Sydney Boulevard Hotel, a classic establishment near Sydney’s CBD, boasts 275 well-appointed guest rooms, 2 food and beverage outlets, and 11 function rooms. We are dedicated to delivering exceptional guest experiences and maintaining high operational standards. We are currently seeking a dedicated and dynamic Commis Chef to join our team, support our Head Chef, and help ensure guest requirements are always met with the delivery of exceptional experiences.