Duty Manager - The Hoxton Bengaluru City

Job description

What you’ll do… Lead the day-to-day operation of the hotel during your shift, ensuring everything runs smoothly and our guests have an exceptional experience from arrival to departure. Be the key point of contact for guests, handling requests, feedback and service recovery with confidence, empathy and personality. Work closely with Front Office, Housekeeping, Engineering, Food & Beverage and Security teams to ensure seamless communication and collaboration across the hotel. Take ownership of the overall guest journey by anticipating needs and resolving operational challenges before they impact the guest experience. Welcome VIPs, long-stay guests and special arrivals, ensuring every interaction feels personal and memorable. Complete regular hotel walkarounds to ensure the highest standards of cleanliness, presentation, safety and brand standards are maintained. Support the Heads of Department in driving operational excellence and ensuring service standards are consistently delivered. Handle emergency situations calmly and professionally, ensuring the safety and wellbeing of guests and team members. Monitor daily operations, occupancy levels and guest feedback to identify opportunities for continuous improvement. Produce comprehensive shift reports and handovers, ensuring effective communication between operational teams. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other, and has fun along the way. Previous experience in a Duty Manager or similar operational leadership role within a lifestyle or luxury hotel. Strong understanding of Front Office operations and overall hotel operations. Knowledge of Opera Cloud or similar Property Management Systems. Calm under pressure with excellent problem-solving and decision-making skills. Flexible to work shifts, weekends and public holidays in a dynamic hotel environment. The Hoxton, Bengaluru City We are looking for a Duty Manager to join our dynamic team for The Hoxton Bengaluru City. The Hoxton is opening its very first neighbourhood hotel in Asia, coming to India’s Bengaluru city centre in 2026. This is a major milestone for the brand as it ventures into a new continent entirely and we are now looking for a brilliant leadership team to help bring this lifestyle brand to the market. Located in the heart of the city centre, The Hoxton, Bengaluru City will bring its undeniable brand DNA and guest experience to India’s “Silicon Valley”, a high-tech city filled with parks and gardens and known for its vibrant cafe and pub culture - very apt for a brand that was founded in London! The hotel will feature 149 bedrooms in a variety of The Hoxton’s well-loved room categories and the lobby will have a vibrant all-day dining restaurant & bar. Topping off the hotel we will have a rooftop pool and bar, large scale function rooms and The Apartment - The Hoxton’s unique meeting & events concept More about us… The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. What's in it for you... The opportunity to work with an exciting new hospitality concept in Bangalore and have a real impact on its success. Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences. Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!). A competitive package and plenty of opportunity for development.