DWS Client Integration Architect

What success looks like in this role: What success looks like in this role The Digital Workplace Solutions Client Integration Architect is responsible for ensuring seamless integration of Device Subscription Services (DSS) and Device-as-a-Service (DaaS) into client environments, enabling a fully functional, end-user device lifecycle experience. This role bridges the gap between client IT ecosystems and Unisys DSS capabilities, ensuring that all required systems, processes, data flows, and governance models are successfully integrated. The architect ensures that DSS and DaaS operates as cohesive services across procurement, provisioning, asset management, financial management, support, and disposal. Success in this role means: DSS is fully embedded into the client’s IT and business ecosystem with minimal friction All integration points (tools, data, workflows, suppliers) operate reliably and at scale Client-specific requirements are translated into standardized, repeatable DSS integration patterns Implementation timelines are reduced through reuse of integration frameworks and accelerators Risks related to data, process, or tool misalignment are proactively mitigated Tools are accessed to ensure they are implemented using best in-class solutions based on capabilities Key Responsibilities The DWS Client Integration Architect works closely with Solution Managers, Solution Architects, Delivery teams, and Client stakeholders to design and implement integration models for DSS adoption. Integration Design & Architecture Define end-to-end integration architecture for DSS within client environments Map client systems (ITSM, HR, Finance, Procurement, Asset Management, Device Management) to DSS and DaaS processes Design data flows, APIs, and system interfaces required for DSS operations Establish integration patterns for: Order-to-provision workflows Asset and configuration data synchronization Incident, service request, and support processes Billing, chargeback, and financial tracking Client Environment Alignment Assess client IT landscape, tooling, and process maturity Identify gaps between current state and DSS operating model Define required changes to client processes, policies, and governance Ensure DSS aligns with client compliance, security, and regulatory requirements Implementation & Delivery Support Support solutioning and deal phases with integration designs and effort estimates Work with delivery teams to ensure integration requirements are implemented correctly Define integration runbooks, workflows, and operational procedures Validate integration readiness prior to go-live Standardization & Reusability Develop standard integration blueprints and reference architecture for DSS Create reusable assets such as: Integration patterns (API, batch, event-driven) Data models and mapping templates Interface specifications and documentation Drive consistency across regions and clients Stakeholder Collaboration Act as the primary integration interface between: Client IT and enterprise architecture teams Unisys solutioning and delivery teams OEMs, suppliers, and ecosystem partners Facilitate workshops to define integration requirements and solution approaches Translate complex integration topics into clear, business-aligned language Governance & Risk Management Identify and mitigate integration risks early in the lifecycle Ensure proper data governance, ownership, and quality controls Define SLAs, KPIs, and operational metrics for integration performance Support ongoing service improvements based on operational insights Continuous Improvement Identify opportunities to improve DSS integration efficiency through: Automation API standardization Platform consolidation Incorporate lessons learned into future solution designs Support evolution of DSS integration capabilities aligned to market needs Drive cost-effective DSS integration design and delivery Improve DSS effectiveness, deployment times, and maintenance by enabling AI capabilities You will be successful in this role if you have: Skills and Qualifications Experience & Knowledge 5–10 years of experience in IT architecture, system integration, or enterprise solutions Strong experience with ITSM, asset management, and enterprise platforms (e.g., ServiceNow, BMC Helix, SAP, etc.) Proven experience designing and implementing system integrations and data flows Experience in device lifecycle or managed workplace services preferred Understanding of ITIL processes (especially Service Design, Service Transition, and Service Integration) Experience in creating high-level design (HLD) and low-level design (LLD) documents and workflows Technical & Functional Skills Strong understanding of: APIs, middleware, and integration technologies Data models, data mapping, and synchronization Workflow orchestration across multiple systems Ability to design scalable and repeatable integration architectures Familiar with automation, digital experience, and analytics platforms Consulting & Communication Strong client-facing and workshop facilitation skills Ability to translate complex technical designs into clear business outcomes Comfortable engaging with executive stakeholders Strong documentation and presentation skills Personal Attributes Structured, detail-oriented, and pragmatic Strong problem-solving mindset with ability to navigate ambiguity Collaborative and able to influence without direct authority Self-driven and comfortable working in global, distributed teams Focused on standardization, scalability, and reusability Additional Expectations Contribute to DSS playbooks, integration guides, and sales enablement materials Support pre-sales and business development activities where integration is a critical component Stay current with emerging integration technologies, platforms, and industry trends Act as a thought leader in DSS integration strategy and best practices Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. 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