Dy. Manager/Asst. Manager - After sales & Service

Job description

The Impact You'll Make This position will be responsible for handling the Pan India after sales & service. The position needs to drive the after sales business, define strategy for after sales business and handle channel partners. Handling the service directly or through partners. This position gives opportunity for making stratgey and implementing it to drive the business. It give opportunity to handle the customer problems and solve with the expert technical knowledge. What You’ll Be Doing Responsible for handling day to day spares business direct and indirect. Take care of service requirements of customer. Building strategy and drive the new business. Responsible for solving the service issue , co ordinating with internal stake holders on the service case closure and other co ordination with internal stake holders. The person should able to interact with channel partners on routine basis, visit them for new business generation and monitoring them. The person should able to work on CRM softwares like SAP , sales force etc. The person should able to quicly learn the existing process properly and should work to innovate it further for handling the growing business. What We're Looking For Drive the after-sales and service business independently, delivering revenue and customer-retention targets. Coordinate with internal stakeholders to resolve service issues quickly and keep delivery on track. Engage global stakeholders on escalations and strategy, aligning local execution with global priorities. Manage service operations through SAP, Salesforce, and CRM tools to keep data and follow-through tight. Resolve customer and operational issues end-to-end, owning problems until they're closed. What You'll Get from Us We promote from within and support your learning with mentoring, training, and access to global opportunities. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are. You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. Ready to Make a Difference? If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.