Dynamics 365 Customer Engagement Technical Lead

Job description

Company Description Job Description At KPMG, you’ll do work that matters — for our clients, our people, and the communities we serve. As part of a global organization of 273,000 professionals, you’ll collaborate with diverse teams and build solutions that operate at real scale. Our global strategic partnership with Microsoft is central to how we innovate and deliver outcomes, combining KPMG’s deep business, industry and advisory expertise with Microsoft’s cloud, data, AI and business platforms. Within our Microsoft AI Business Applications team, you’ll help design and lead the delivery of intelligent solutions that modernize organizations, improve how people work and services are delivered, and strengthen how organizations engage with customers and communities—building trust in a rapidly changing world. We are seeking an experienced Dynamics 365 CE Technical Lead to lead the end‑to‑end technical design and delivery of complex Dynamics 365 Customer Engagement and Power Platform solutions. In this senior, hands‑on role, you will set the technical direction for engagements, shape solution architecture, and guide development teams to deliver high‑quality outcomes. You will work closely with senior client stakeholders as a trusted advisor, ensuring solutions are scalable, secure, and upgrade‑ready. This role also involves mentoring consultants, assuring delivery governance, and driving technical excellence across projects. Your opportunity Technical Leadership & Solution Ownership Own the end‑to‑end technical architecture and solution design across Dynamics 365 CE and Power Platform engagements. Lead technical decision‑making, ensuring alignment with enterprise architecture, security standards, and platform best practices. Provide hands‑on technical leadership across all phases of delivery, including build, integration, and release. Act as the primary technical escalation point for complex design, architecture, or delivery challenges. Delivery & Team Leadership Lead and mentor technical consultants and developers, setting coding standards and clear delivery expectations. Review and assure the quality of technical designs, configurations, and custom code. Drive high‑quality engineering practices, including code reviews, automated testing, CI/CD pipelines, and release management. Coordinate onshore and offshore technical teams to deliver solutions on time, to quality, and to agreed standards. Platform & Engineering Expertise Design and deliver advanced Dynamics 365 CE solutions, including Customer Service, Sales, Field Service, and Customer Insights (Journeys and Data). Lead development across the Power Platform, including model‑driven apps, Dataverse, Power Automate, and Power Pages. Architect and implement enterprise integrations using plugins, JavaScript, Web APIs, Azure Logic Apps, Azure Functions, and Azure Service Bus. Oversee complex, enterprise‑grade data migration and integration scenarios, ensuring robustness and data integrity. Client & Stakeholder Engagement Lead technical workshops, architecture discussions, and design sessions with senior client stakeholders. Translate business requirements into robust technical architectures and delivery plans. Act as a trusted technical advisor, clearly articulating risks, trade‑offs, and recommendations. Support presales activities, including solution shaping, effort estimation, and technical input into proposals. Quality, Risk & Governance Ensure solutions are secure, scalable, compliant, and upgrade‑ready. Proactively identify technical risks and drive effective mitigation strategies. Ensure adherence to delivery methodology, quality standards, and governance frameworks. Contribute to reusable assets, accelerators, and continuous improvement across the practice. Key Skills and Experience Extensive experience delivering enterprise‑scale Dynamics 365 and Power Platform solutions. Proven experience in a Technical Lead, Lead Developer, or Solution Lead role. Strong track record of leading complex, multi‑stream Dynamics 365 implementations. Experience working in consulting or large‑scale enterprise delivery environments. Technical Expertise Deep, hands‑on experience with Dynamics 365 CE architecture and extensibility. Advanced Power Platform expertise, including Dataverse, Power Automate, and Power Pages. Strong integration and custom development experience across the Microsoft Azure ecosystem. Experience with Azure DevOps, source control, automated builds, and release pipelines. Leadership & Consulting Skills Strong technical leadership and mentoring capability. Confidence engaging with senior stakeholders and executive client leadership. Ability to balance hands‑on delivery with strategic oversight. Excellent communication skills, with the ability to explain complex technical concepts clearly and effectively. Qualifications Relevant Microsoft Dynamics 365 and/or Power Platform certifications are highly regarded, including: PL‑600 – Power Platform Solution Architect Expert PL‑500 – Power Automate RPA Developer Associate PL‑400 – Power Platform Developer Associate GH‑300 – GitHub Copilot Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience. Why Join Us Lead high‑impact, enterprise‑scale Dynamics 365 transformation programs. Work at the forefront of Microsoft AI Business Applications and cloud innovation. Shape and influence technical strategy, standards, and future capability across the platform. Advance your career in a senior leadership role with clear progression and growth opportunities. Qualifications Additional Information KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth. Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture. At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more. Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Attraction Support Team . At KPMG every career is different, and we look forward to seeing how you grow with us. KPMG Australia: grow with us!