E-Business Manager

Job description

R esponsibilities Ensuring timely resolution of issues that impact customers’ business relationship with the organisation as regards usage of our applications and software. Ensuring that sales activities are in a functional state on the platform. Supervising policies and managing access to products & services on the E-Platform. Uploading new products on the platform. Identifying opportunities for improvement in sales and retail using electronic medium. Create business relationship with online stores. Participating in the ongoing projects with partner platforms as an additional payment gateway for some of the E-Platform products and also to sell some of our products on their mobile platform Managing customer expectations of futuristic electronic solutions by ensuring that the organisation is properly represented on the electronic channel JOB REQUIREMENTS E ducation and Experience Bachelor’s Degree Good knowledge IT and e-business A minimum of 5 years working experience in a similar role Work experience from either a Financial, Telecommunication or Online retail Industry IT programming skills. Good experience in sales and business development Good Knowledge of the Insurance business and personnel practices Desired Competence U nderstanding the customer Manages customer expectations effectively C ommunication skills Uses communication skills in a thorough and effective manner to manage own area of responsibility M anagement of Information Establishes and maintains data and information records which are sufficient for own purposes and which meet company, legal and regulatory requirements. P l anning & Organizing Effectively and proactively plans, priorities and organizes caseloads in a way which allows for unexpected events and interruptions. N egotiation & Persuasion skills Uses a range of strategies to achieve desirable outcome. C ommitment to Excel Challenges self and others to exceed standards and achieve extraordinary results. Is not easily deterred when obstacles or delays are encountered. A n alysis Thinks through a situation systematically. Desired Skills Communication skills (English), spoken and written Analytical Skills IT skills Product sales cycle (marketing and merchandising) Online knowledge of retail product development Process and operational management Electronic process and system design Business Writing (Good) Negotiation Skills (Good) Presentation skills (Very Good) Relationship Management (Very Good) K nowledge Good Knowledge of online sales and e-business practices End- to- End business processes Business Ethics Our client, a non-banking financial service institution is currently seeking for an experienced, energetic and enthusiastic professional for the position of an E-Business Manager. The objective of this role is to drive sales through online platforms,move existing and prospective retail insurance products and processes to convenient self-service platforms.