E-Comm Assistant

Job description

Hudson Group is an international retailer and distributor primarily involved in the sport and fashion wear sectors. The Group’s head office is in Malta but is also present through offices in Italy, Cyprus, Morocco, Nigeria , Kenya and Algeria. Though Hudson Holdings was founded in 2006, the Group’s roots reach as far back as 1987 when the first pair of NIKE was sold in Malta. Purpose of the Job The E-Commerce Assistant supports the day-to-day operations of the online business, ensuring a seamless customer journey across all digital platforms. The role plays a key part in product uploads, content accuracy, order coordination, and campaign execution, contributing to sales growth, customer satisfaction, and brand consistency across all markets. What you will do Support the daily management of the e-commerce platform, ensuring products, pricing, and content are accurate and up to date Assist with product uploads, descriptions, imagery, and categorisation in line with brand guidelines Coordinate with Buying, VM, and Marketing teams to ensure timely product launches and campaign execution Monitor website performance and flag issues related to product availability, navigation, or user experience Support the execution of online campaigns, promotions, and seasonal launches Track and update stock availability in collaboration with Supply Chain and Retail teams Assist with order management, including processing, returns, and customer queries Ensure consistency of brand presentation and messaging across all online channels Support reporting on key e-commerce KPIs such as traffic, conversion rate, and sales performance Maintain strong communication with cross-functional teams to ensure smooth operations How You Will Be Measured Business Targets Accuracy and timeliness of product uploads and content updates Online sales performance and contribution to revenue targets Conversion rate and website engagement metrics Campaign execution (on time, in full) Operational Excellence Website accuracy (pricing, stock, product information) Order processing efficiency and error reduction Speed and quality of issue resolution Stakeholder Engagement Effective collaboration with Buying, Marketing, VM, and Supply Chain Clear communication and responsiveness across teams What You Will Bring Previous experience in e-commerce, retail, or digital operations is an advantage Strong attention to detail with a focus on accuracy and organisation Good understanding of online customer journeys and digital retail environments Comfortable working with systems (e.g., e-commerce platforms, ERP such as D365 is a plus) Strong communication and coordination skills Ability to work in a fast-paced, deadline-driven environment Proactive mindset with a willingness to learn and adapt Interest in fashion, retail, and digital trends We offer an attractive remuneration and benefits package, including: Competitive salary 13th salary Bi-monthly performance-based bonus Provident fund participation following successful completion of a 6-month probation period