E-commerce Driver

Job description

Additional Considerations (if any): Daytime Shifts - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: E-commerce Driver Department: Aisles Online FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier. The Role and Why It's Important As an E-commerce Driver at Hy-Vee, you're the final step in delivering a seamless Aisles Online experience. You'll be the face of Hy-Vee at the customer's door, making sure every order arrives safely, on time, and with the kind of friendly service that keeps customers coming back. From organizing and loading orders to navigating deliveries and handling payments, your work directly impacts customer satisfaction. If you enjoy being on the go, take pride in doing things right, and love making someone's day a little easier, this could be a great fit for you. What You'll Do No two shifts are exactly the same, but here's what you can expect: Deliver outstanding customer service by greeting customers warmly and going the extra mile to make every interaction a positive one Organize, gather, and load online orders, ensuring all items are stored at the proper temperature throughout the entire process Deliver products to customers in a safe, timely, and efficient manner, following all traffic laws and customer delivery requests Validate customer age and gather required information for orders containing alcohol Collect payment, make change, and return payments and beginning cash to the store as needed Select, scan, and bag items from all temperature zones and process customer orders through the POS system as needed Maintain the cleanliness and upkeep of delivery vehicles, inside and out Substitute products for customers upon request or when items are unavailable Maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies Assist with other tasks and special projects as needed You'll receive direction and support from: Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and Online Shopping Department Manager Your Skills To be successful in this role, you'll need to be able to: Deliver outstanding customer service and represent Hy-Vee with professionalism at every stop Communicate clearly and professionally with customers in person and over the phone Stay organized, manage multiple priorities, and work independently with limited supervision Identify problems and find practical solutions on the fly Navigate routes efficiently and adapt to varying delivery conditions High school diploma or equivalent preferred Must possess a valid driver's license with no DOT restrictions and be 21 years of age or older Reporting Relationships Accountable and Reports to: Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and Online Shopping Department Manager Education and Experience High school diploma or equivalent preferred Valid driver's license with no DOT restrictions required; must be 21 years of age or older Physical Requirements Frequently stand and walk throughout a shift in sales, food service, or delivery areas Where applicable to the role: ability to safely use sharp knives and blades for food preparation Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties Working Environment This is an active, on-the-go role with continuous exposure to dust, noise, temperature extremes, dampness, vibrations, and equipment movement hazards. There is significant pressure to deliver product in a timely manner. The role requires frequent entry and exit from a delivery vehicle, traversing staircases and uneven terrain to reach delivery destinations. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment. Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.