E-commerce Executive

Job description

About Us Avenir Collective - Building the future of beauty, personal care and lifestyle brands. We're building a new kind of consumer brand platform focused on trusted products, long-term value and meaningful growth. If you're excited by building brands, solving problems and working alongside collaborative, driven people, we'd love to hear from you. As an Ecommerce Executive , you will play a crucial role in supporting the day-to-day performance and continuous improvement of our direct-to-consumer brands. Your main focus will be executing CRM activity, maintaining our Shopify stores, and delivering accurate ecommerce reporting, ensuring our channels run smoothly while enabling the wider Ecommerce team to focus on strategic growth opportunities. You will report to the Head of Ecommerce and work closely with the Ecommerce Manager, wider Brand team and external agency partners. You will take ownership of the recurring, hands-on activities that keep our ecommerce operations running efficiently, while building towards broader trading and optimisation responsibilities over time. This role is ideal for someone who is hands-on, highly organised and analytically minded , who enjoys solving problems, taking ownership and working in a fast-paced, growing start-up environment. Your work will directly impact the growth and customer experience of our brands while helping shape the future of our ecommerce operations. Location & Flexibility Full-time, Contract, fully remote role. 40 hours per week, 9 am to 6 pm (BST) with a one-hour lunch Key responsibilities Build, schedule and QA Klaviyo campaigns and automated flows across brands and markets to drive customer engagement, retention and revenue. Support customer segmentation, personalisation and list management to ensure campaigns reach the right audiences. Maintain Shopify stores by updating product pages, content, pricing, imagery, collections, navigation and seasonal updates to deliver an excellent customer experience. Support subscription offerings and loyalty programme administration, helping improve customer retention and lifetime value. Produce and maintain ecommerce reporting dashboards, tracking key metrics including ROAS, ROI, CAC and LTV to support trading decisions. Monitor website performance, customer behaviour and competitor activity, identifying opportunities for optimisation and conversion improvements. Coordinate day-to-day activity with external agencies, briefing requests, managing timelines and ensuring deliverables are completed. Provide administrative and project support across ecommerce initiatives as the team and brand portfolio continue to grow. About you Experience using Klaviyo or a similar email service provider, including building campaigns, automated flows and customer segments. Working knowledge of Shopify, with confidence updating product pages, collections, blogs and website content. Strong analytical skills with an understanding of ecommerce performance metrics such as ROAS, ROI, CAC and LTV. Familiarity with ecommerce analytics and behavioural tools such as GA4 and Microsoft Clarity is advantageous. Understanding of ecommerce optimisation principles, including customer journeys, UX improvements, conversion drivers and basic A/B testing principles. Experience supporting subscription models or loyalty programmes is a plus. Comfortable managing multiple priorities, working across different brands and collaborating with internal teams and external partners. Proactive, detail-oriented and eager to learn, with the ability to take ownership in a fast-paced environment. Photoshop or Figma experience is a bonus, but not essential. Avenir Collective is proud to be a disability-committed employer registered in the UK. If you identify as having a disability and meet all of the criteria set out in the job description, we would like to support you through the interview stage. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish. Note: By submitting your application to join our talent pool, you consent to the collection and processing of your personal data in accordance with our privacy policy.