E-Commerce Executive - Pub Partners

Job description

As our E-commerce Executive, you'll be responsible for ensuring our online ordering platform performs at its best while delivering a great experience for our Pub Partners. You'll: Manage the day-to-day operation, content accuracy and user experience of our B2B ordering platform. Drive platform adoption through onboarding programmes, training materials and partner engagement activity. Support targeted marketing campaigns, digital communications and promotional initiatives that encourage online ordering. Work closely with Commercial and Category teams to increase online sales and average order values. Deliver loyalty schemes and online-only incentives that support customer retention and repeat ordering. Analyse platform performance, traffic, conversion and adoption metrics, providing actionable recommendations. Coordinate with internal and external technical teams to support platform updates, testing and issue resolution. Identify opportunities for continuous improvement by keeping up to date with e-commerce trends and best practice. We're looking for someone who combines strong digital expertise with commercial awareness and a passion for delivering excellent online customer experiences. You'll have: Experience managing e-commerce platforms, ideally within a B2B environment. Knowledge of digital marketing channels, customer engagement strategies and promotional campaigns. Experience using analytics tools such as Google Analytics (GA4), CRM systems and reporting platforms. Strong data analysis skills with the ability to turn insights into actions. Excellent communication and stakeholder management skills. A proactive approach to problem-solving and continuous improvement. Experience working across multiple teams and managing competing priorities. Understanding of website UX, content management and digital customer journeys. Knowledge of GDPR, accessibility standards and secure data handling practices We’re all about rewarding our team’s hard work, that’s why… You’ll receive a competitive salary, pension contribution as well as: The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount. Free employee assistance program – mental health, well-being, financial, and legal support because you matter! Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank. Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them! Wagestream – access your wage before payday for when life happens. Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more… Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.