E-Commerce Manager, Warehouse Operations

Job description

Job Description Summary: The E-Commerce Warehouse Manager leads all DTC and marketplace fulfillment operations within a distribution environment. This role ensures SLA adherence, order accuracy, carrier optimization, and system integration between WMS, SAP, and shipping platforms. Job Description: Key Responsibilities  Oversee DTC and marketplace fulfillment (UPS, USPS, Amazon Buy Shipping)  Optimize pick vs pack productivity in automated and manual zones  Ensure SLA compliance (same-day, next-day ship)  Manage integration between SAP order types and WMS execution  Ensure compliance with retailer and marketplace shipping standards  Leverage automation systems (WES, Autostore) to increase throughput  Monitor returns, and cost per order metrics  Lead peak season and promotional surge planning Performance Metrics  SLA compliance ≥ 99%  Order accuracy ≥ 99.7%  Cost per order shipped  Automation throughput e􀆯iciency Qualifications  5+ years e-commerce fulfillment leadership  Strong exposure to automation systems  Experience with retailer compliance and chargeback management  Knowledge of SAP integration and delivery order mapping  Data-driven with strong analytics skills Qualification(s): Education(s): Work Experience: Skill(s): Language(s): Certification(s): Not Applicable The anticipated compensation range is 69,000.00 - 137,000.00 USD Annual Actual compensation will be determined based on various factors including qualifications, education, experience, and location. The pay range is subject to change at any time dependent on a variety of internal and external factors. Kiss Nail Products, Inc., KDC GA Corp., Ivy Enterprises, Inc., AST Systems, LLC, Red Beauty, Inc., or Dae Do, Inc. (collectively, the “Company”) is an equal opportunity employer and is committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.