E-Commerce Operations Associate

Job description

E-Commerce Operations Associate Location: Buena Park, CA (On-Site) Compensation: $22.00 - $26.00 per hour (based on experience) Schedule: Monday–Friday, 8:00 AM – 5:00 PM (1-hour unpaid lunch) About StyleKorean StyleKorean Inc. is a global K-Beauty distributor operated by SILICON2 Co., Ltd. We are looking for a detail-oriented and motivated E-Commerce Operations Associate to support our growing U.S. e-commerce and wholesale operations. This role is a great opportunity for someone interested in K-Beauty, online retail, and business operations. You will gain hands-on experience supporting order management, customer service, inventory coordination, product data, and daily e-commerce activities while collaborating with teams in the U.S. and South Korea. Position Overview The E-Commerce Operations Associate will support daily business operations to ensure smooth order processing and customer experience. This role involves coordinating with internal teams, assisting with e-commerce tasks, maintaining accurate data, and supporting operational activities. You will work closely with our U.S. teams and headquarters in South Korea to support business initiatives and improve daily workflows. Benefits & Perks • 100% company-paid Medical, Dental, and Vision insurance (PPO) • 401(k) retirement plan with company matching • Paid Time Off (PTO) + Paid Holidays • Year-end discretionary bonus program • Daily catered lunch provided • Employee discounts on products • Free on-site EV charging available for employees Key Responsibilities Order & Data Support • Assist with daily order processing and maintain accurate order information in company systems. • Monitor order status and support timely fulfillment. • Respond to customer inquiries through email and mobile applications. • Resolve customer issues professionally and efficiently. E-Commerce & Product Support • Maintain product information and assist with website updates. • Support product availability updates and inventory-related tasks. • Assist with SKU management and basic sales reporting. • Help maintain accurate product and pricing information across e-commerce channels. Logistics & Inventory Coordination • Track shipments using shipping software. • Communicate with warehouse teams to support timely order fulfillment. • Assist with inventory monitoring and back-order management. HQ & Team Collaboration • Collaborate with teams in the U.S. and South Korea to support daily operations and projects. • Assist with operational tasks and process improvements as assigned. General Support • Perform additional duties and special projects as assigned by management. Qualifications • Passion for beauty, skincare, and the K-Beauty industry. • Interest in e-commerce, online retail, and customer experience. • Strong communication skills and attention to detail. • Proficient in Microsoft Office (especially Excel) and Google Sheets. • Comfortable using AI tools (such as ChatGPT, Claude, or Gemini) to improve workflow efficiency. • Ability to multitask and prioritize tasks in a fast-paced environment. • Must be legally authorized to work in the United States. • Background check required after a conditional offer is made, in accordance with applicable laws. Preferred Qualifications • Korean and English bilingual ability is preferred for communication with our headquarters in South Korea. • 1+ year of experience in e-commerce, customer service, operations, or a related field is a plus • Experience with Shopify, Amazon, Walmart Marketplace, TikTok Shop, or shipping/warehouse management software is a plus. • Interest in data analysis and process improvement. Equal Employment Opportunity StyleKorean Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected under applicable law. Legal Authorization & Background Check Applicants must be legally authorized to work in the United States. Employment sponsorship is not available for this position. Any employment offer is contingent upon successful completion of a background check, conducted in accordance with applicable laws. Accessibility StyleKorean Inc. will provide reasonable accommodations to applicants with disabilities throughout the recruitment process, as required under applicable law. We sincerely appreciate all applications; however, only candidates selected for further consideration will be contacted.