E-commerce Operations Manager

Job description

**Purpose of Position** - CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. - The **E-Commerce Operations Manager** will lead the e-commerce operations team responsible for product setup, pricing configuration, bundle setup, content readiness, launch QA, and product-data governance across CASETiFY’s global e-commerce channels. - This role ensures that products launch correctly, pricing and promotion are safely configured, market availability is accurate, and product data remains reliable across DTC and Retail Channel. - The role will also work directly with Product and Engineering teams to improve internal workflows through technology, AI automation, and process redesign. **Job Description** - Manage the E-commerce Operations team, responsible for team workload, task prioritization, training, SOP compliance, operational quality, and continuous improvement. - Manage daily team workload, assign priorities, training, improve team capability, and ensure clear ownership, escalation, and approval discipline. - Oversee product and content setup, localization, market availability, and product data accuracy across the CMS platform. - Support major marketing campaign and product launches by ensuring product, price, content, collection, and bundle setup are ready before launch. Run pre-launch and post-launch QA checks. - Work with Product and Engineering teams to define system requirements, user stories, and acceptance criteria. Explore AI-assisted workflows for product data checking, content validation, translation QA, pricing anomaly detection, launch checklist automation, and operational reporting. **Requirement** - Degree Holder in E-Commerce, Project Manager, Marketing / Public Relations / Communications or other related discipline. - At least 5 years of experience in DTC e-commerce operations, catalog operations, digital commerce, marketplace operations, or retail operations. - Able to build SOPs, QA checklists, approval workflows, and operational dashboards. - Able to translate operational pain points into clear system requirements for Product and Engineering teams. - Comfortable using Excel / Google Sheets, workflow tools, AI tools, or automation tools to improve efficiency. - Strong cross-functional communication skills with trading, marketing, product, engineering, retail, and operations teams. - Strong communication skills; English & Mandarin is a plus.