E-commerce Operations Manager

Job description

**Reolink**, a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions. Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most. Job Responsibilities 1.Manage and maintain the company’s e-commerce storefronts across multiple platforms, ensuring smooth daily operations and optimal store performance, with a focus on the Australia and Europe & US markets. 2.Upload product listings across platforms, including writing and optimizing high-quality titles, descriptions, and item specifics, aligned with target market preferences. 3.Conduct keyword research and listing optimization to improve product visibility, search ranking, and conversion rates across different platform algorithms. 4.Plan and execute promotional strategies (e.g., discounts, campaigns, ads, sponsored listings) tailored to target markets to drive traffic and sales growth. 5.Monitor and process customer orders while coordinating fulfillment to meet platform-specific performance standards. 6.Track and analyze sales performance, traffic, and conversion data across platforms, provide actionable insights and continuously optimize product and pricing strategies. 7.Ensure full compliance with each platform's policies, guidelines, and best practices to safeguard account health and business continuity. Qualifications 1.Bachelor’s degree in any field. 2.Minimum 5 year of hands-on experience in any e-commerce platform. 3.Solid understanding of platform policies such as Amazon, Shopee, Lazada, etc. 4.Proven experience in cross-border e-commerce (B2C) is an advantage, particularly for the Australia and Europe & US markets. 5.Strong analytical skills with the ability to interpret sales data and optimize performance. 6.Detail-oriented, responsible, and able to work independently in a fast-paced environment.