E-commerce Operations Manager

Job description

This is the sole operations role for a growing consumer brand building out its Taiwan market, so you will own the entire operations function single-handedly rather than inherit an established team. The scope runs end to end: international import and product certification, inbound and outbound logistics, inventory planning, the D2C online store, and day-to-day customer experience. The core challenge is standing up reliable, data-driven operations in a lean environment — sharpening demand forecasting, lifting inventory turnover, and creating the automation and SOPs the function currently lacks. As the brand expands its sales channels, you will also assess warehouse capacity and lead cost improvement across inventory and logistics. ### What You'll Do - Own demand forecasting and inventory planning across all sales channels, continuously improving forecast accuracy, inventory turnover, and allocation while reducing stockouts and slow-moving stock - Manage international ordering, import, and customs clearance, including product inspection and certification applications such as BSMI and NCC - Run daily inbound and outbound operations, including shipping, receiving checks, and stock movements, and coordinate 3PL and logistics partners - Assess warehouse relocation or expansion as inventory volumes grow, and lead cost improvement across inventory and logistics - Operate the Shopify back office end to end, maintaining orders, product, and inventory data - Respond to customer inquiries daily and manage after-sales service, returns, exchanges, and complaints, while building SOPs, KPIs, and automation to raise efficiency ### Core Essentials - 5–7 years of experience in supply chain, logistics, or e-commerce operations - Hands-on ownership across import, inbound/outbound, and inventory management, with the ability to run the full operations process independently - Demonstrated experience in demand forecasting and inventory management - Proven experience managing 3PL or external logistics vendors - Strong Excel and data analysis skills, with the ability to turn operational data into concrete improvement proposals - Comfortable with daily hands-on execution and able to work proactively and independently in a small team - Able to read and write English to collaborate with an overseas headquarters ### Bonus Skills - Hands-on experience with the Shopify back office - Experience applying for product inspection and certification such as BSMI or NCC - Multi-channel inventory experience across marketplaces such as Shopee or momo - D2C online store background, or experience in process design, automation projects, or SOP building within a startup or small team