E-commerce Operations & Sales Executive - Excellent spoken English and communication skills required

Job description

- Oversee day-to-day operations for the business, ensuring smooth workflow across sales, fulfillment, and customer service teams - Manage sales team productivity using remote monitoring tools (e.g., Hubstaff, remote PC systems) and ensure sales targets are achieved - Verify marketplace sales transactions, including Facebook and other platforms, ensuring transparency and commission accuracy - Process all website orders, including order confirmation, shipping label creation, dispatch coordination, and fulfillment tracking - Manage vendor order processing and ensure timely procurement of products - Monitor delayed shipments, missing parcels, and communicate with carriers to resolve delivery issues - Maintain e-commerce website operations, including product categories, listings, pricing accuracy, and inventory updates - Respond to customer calls, emails, and inquiries while supporting sales conversion efforts - Oversee Amazon marketplace operations and platform performance - Coordinate with the marketing team regarding Google Ads campaigns, promotions, and sales initiatives - Support parts sourcing, staff training, and operational guidance when needed - Prepare end-of-day sales reports, monthly revenue sheets, and operational performance summaries - Implement internal controls, checks, and balances to ensure accuracy, accountability, and transparency - Develop strategies to improve operational efficiency, customer satisfaction, and overall sales growth