E-commerce Operations Specialist

Job description

We are seeking an **E-commerce Operations Specialist** for our client — a fast-growing e-commerce brand with multi-million revenue, operating across Amazon, Walmart, Shopify, and TikTok Shop. The company has strong products, excellent customer reviews, and ambitious plans to expand into new markets. This role is critical to ensuring operational stability and removing day-to-day execution from senior leadership. ## 📌 Key Responsibilities **Amazon Account Health & Operations** - Daily monitoring of account health and ASINs, proactively resolving issues before escalation. - Case management: open, track, escalate, and close cases with Seller Support. - Manage listing health: suppressed, stranded, flagged listings resolved within 24 hours. - Monitor Buy Box anomalies, enforce Brand Registry, and manage seller feedback. **Listing Optimization & Content** - Create and maintain SEO-optimized product listings (titles, bullets, descriptions). - Coordinate with creative teams, ensuring all assets meet Amazon requirements. - Manage A/B testing via Amazon MYE: launch, monitor, analyze, and report results. - Maintain Amazon Brand Store and ensure content consistency across platforms. **Inventory & FBA Operations** - Create and manage inbound FBA shipments across US, CA, and UK. - Track shipments end-to-end, reconcile discrepancies, and escalate issues promptly. - Monitor inventory levels daily, flagging risks before stockouts occur. - Maintain weekly Inventory & Shipping Tracker with accurate updates. **Multi-Channel Platform Management** - Oversee Amazon CA/UK, Walmart, TikTok Shop, and Shopify operations. - Synchronize listings, monitor account health, and ensure compliance. - Deliver weekly cross-channel status updates to leadership. **Customer Experience** - Respond to customer inquiries within 24 hours across all platforms. - Address negative reviews within 48 hours, surfacing recurring issues. - Manage returns, refunds, and automation sequences (e.g., ManyChat). **Weekly Operations Report** - Deliver a comprehensive Monday report by 9AM EST covering account health, inventory, open cases, A/B tests, customer experience, and creative pipeline status. ## ⚡ Requirements - Hands-on experience with **Amazon Seller Central** (FBA, listing suspensions, case management, crisis resolution). - Strong problem-solving skills and ability to manage operational crises. - Excellent written English for reports, case notes, and customer communication. - High attention to detail, proactive mindset, and accountability. - Ability to work with overlap until **12:00 EST**, Monday–Friday. ## ✅ Nice-to-Have - Experience with Shopify (themes, apps, storefront updates). - Familiarity with Klaviyo, Meta Ads, or AI content creation tools. - These are advantageous but not core to the role. ## 💡 Benefits - **2-week paid trial period**. - **Performance bonus opportunities** tied to successful product launches. - **Long-term role** — building a 10-year company, not a short-term project. - **Flexible time off**: 7 days for part-time and 14 days for full-time, usable for vacation, sick leave, or national holidays (no mandatory US holiday schedule). - **Structured incentive plans** including monthly and quarterly bonuses based on performance and brand priorities.