E-Commerce Order Resolution Coordinator

Job description

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. Here’s just some of what you can look forward to: Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).* Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.* *Eligibility requirements vary by position. Shift Tuesday-Friday, 5:00am-3:30pm Rate of Pay $23.50 - $28.20 Job Description Performing E-Commerce member care resolution activities to ensure proper fulfilment of member and B2B orders, including: addressing member concerns regarding online and gift card orders via e-mail and/or phone; researching, troubleshooting, and resolving undelivered orders, receipt of inactive gift cards, lost packages, damaged deliveries, and wrong items shipped; determining root cause issue and providing prompt and professional feedback to Member Care, Home Office, and Carriers; and working with merchants for inventory updates and merchandise related issues. Major Tasks, Responsibilities, and Key Accountabilities Monitor and respond to e-mail inbox for Member Care concerns regarding 549 operation and orders. Research, troubleshoot, and resolve order issues. Ability to communicate with all areas of the company including Home Office, vendors, carriers, and drivers. Consistent support responding to phone calls, emails, and fax transmissions. Recognizing order issues and/or conflicts within the WMOS system. Provide prompt and professional feedback to Member Care, Home Office, and vendors. Remain professional in all internal and external communication Assist in training all new team members in accordance with policies and procedures. Displays good communication skills and displays the ability to work well with others. Must be able to work independently and with minimal supervision. Maintains all DC policies and procedures Maintains a safe and professional work environment Performs other duties as assigned, working in other departments as needed Available to work weekends, holidays and overtime as needed. Qualifications At least 18 years of age. High school diploma or equivalent Strong computer and data entry skills required Ability to read and write English, follow and provide verbal instruction in English Bilingual preferred, English fluency required. Environmental Job Conditions Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance. Located in an indoor environment with exposure to changing temperatures, including heat and cold, noise and dust. Perform repetitive, dexterous movements related to computer use and data entry Ability to stand, sit, bend, twist, lift for up to 8 hours a day. In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $23.50 - $28.20 We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.