E-commerce Planner

Job description

eCommerce Planner – E-commerce Drive what we sell, when we sell it, and how it performs online Are you someone who turns data into commercial impact at speed? As an eCommerce Planner, you don’t just forecast demand—you actively steer online performance, availability, and growth. In this role, you sit at the heart of a fast-scaling e-commerce operation, working closely with Buying and E-commerce to ensure the right products are online, visible, and performing at the right moment. You act as the connector between commercial intent, digital execution, and supply reality. What you’ll be responsible for You own the commercial performance and demand plan for your category within e-commerce. Your goal: maximise availability, conversion, and sell-through—without losing control of stock and margin. On any given day, you will: Translate trading strategy, trends, and historical data into actionable demand plans Monitor and steer core KPIs such as traffic, conversion, availability, and sell-through Identify risks and opportunities early (e.g. stock-outs, overstocks, missed demand) and act immediately Continuously adjust forecasts and stock positioning based on real-time performance Work closely with Buying to ensure the assortment is right for online (not just offline) Partner with the E-commerce team (Merchandising, Performance Marketing) to decide what to push, when, and why Balance commercial opportunities with operational constraints (stock, fulfilment capacity) Ensure strong SKU productivity aligned with conversion, margin, and stock targets Support key trading moments (campaigns, peaks, launches) with the right availability and visibility Make trade-offs daily between availability, margin, exposure, and stock risk What you bring to the table You combine analytical depth with commercial instinct and thrive in a fast-moving, scale-up environment. We’re looking for: A degree in a quantitative, analytical, or business-related field (or equivalent experience) Solid experience in demand planning, trading, or commercial analytics Strong understanding of e-commerce dynamics (conversion, traffic, availability, on-site performance) Advanced Excel skills and the ability to work with large datasets Experience in retail, e-commerce, or other high-volume, fast-paced environments Experience with planning/analytics tools (e.g. SAP, Anaplan) is a plus Fluent in English Who you are Commercially driven – you understand what drives online sales and act on it Data-savvy – you use data to decide, not just to report Proactive & decisive – you don’t wait, you act and adjust continuously Structured under pressure – you keep overview in a fast-changing environment Strong collaborator – you naturally connect Buying, E-commerce, and Supply Chain Why this role is exciting You’ll join a rapidly scaling e-commerce business within Action, where we’re building new capabilities at pace. That means high impact, high ownership, and lots of room to shape how we work. Your decisions directly influence: what customers see online what they can buy and how well we convert demand into sales You won’t operate in a traditional planning role—you’ll be at the centre of commercial decision-making, translating strategy into daily actions that drive growth. What we offer Surprisingly more! From our bustling home base in the Netherlands, you’ll have an impact on the whole of Europe. The counter now stands at more than 3000 stores in 13 countries and millions of smiles from our customers. And we have big growth ambitions. For Action and for you. Because our growth means that you can always take new steps. A different job, an interesting innovation project, new skills: as a professional you can develop without limits. And all this in a culture where our shared values are truly lived: Customer focus, teamwork, simplicity, discipline, cost conscious and respect. Did you know that you can also count on us for: A market-based salary 24 days of holiday and the option to buy 5 extra days (based on 38 hours per week) Flexible working hours and the possibility of working up to 40% from home, of course in coordination with your team and manager 15% staff discount on your purchases at Action A good pension scheme, collective health insurance and travel expenses allowance. Zwaagdijk-Oost is traffic jam-free and only 30 minutes by car from Amsterdam. How we contribute to society If you only know Action from the stores, a world will open up for you when you come and work with us. We work hard to make a positive impact on society and the environment. Did you know, for example, that we sponsor more than 2,500 children worldwide who grow up in an SOS Children's Village? That our team reflects the diversity of our customers, including 155 different nationalities? That we purchase 94% of our wood products and 100% of our cotton sustainably? And that almost all our stores only use energy-efficient LED lighting? Yes, that is also Action. Curious about what other initiatives we’re facilitating? Join our team and find out for yourself. Interested? Response to your application within 14 days (and usually earlier) First meeting with the manager and a colleague Online assessment to get to know you better Second interview with your recruiter, among others Welcome to Action… Throughout the process, your recruiter is your permanent point of contact and is available to answer any questions you may have. Integrity is very important to us. Pre-employment screening is therefore part of the process for this vacancy. Ask your recruiter for more information.