About the RoleWe are seeking an experienced E-Commerce Head of Operations to lead the end-to-end operational and business performance of our growing portfolio of e-commerce partners. This role owns the execution of business plans, operational excellence, profitability, and sustainable growth across multiple partner accounts.The ideal candidate is a strategic leader with strong commercial acumen, operational expertise, and a proven ability to scale e-commerce businesses. You will lead cross-functional teams, optimize processes, and ensure alignment across Commercial, Customer Experience, Technology, Marketing, and Operations to deliver exceptional business outcomes.Key Responsibilities Own the end-to-end operational and business performance of multiple e-commerce partner accounts. Lead the execution of annual business plans and growth strategies across all managed accounts. Drive GMV growth, profitability, and operational excellence while ensuring targets are achieved. Lead and develop a high-performing e-commerce organization, managing direct reports and cross-functional teams. Oversee business performance across commercial operations, customer experience, marketplaces, fulfillment, customer service, and technology. Review and align commercial calendars with Commercial Managers and E-Commerce Managers to maximize campaign effectiveness. Partner with Customer Experience and Technology teams to prioritize platform enhancements and digital initiatives that support business objectives. Drive operational efficiencies to improve cost per order, delivery performance, and customer satisfaction. Monitor key business metrics and prepare monthly and quarterly executive reports with performance insights and mitigation plans. Identify opportunities for operational improvements, automation, and scalable processes. Support the evaluation of new business opportunities and expansion initiatives.RequirementsBachelor's degree in Business Administration, Commerce, Engineering, Marketing, or a related field. 12+ years of experience in business operations, retail, commercial management, or operations leadership. 3–4+ years of dedicated experience leading e-commerce operations. Proven experience owning business performance, operational execution, and P&L. Strong understanding of e-commerce operations, marketplaces, customer experience, fulfillment, and commercial planning. Experience leading large cross-functional teams and managing managers. Strong financial and analytical skills with experience managing KPIs and business performance. Excellent leadership, stakeholder management, and communication skills. Experience driving digital transformation, operational optimization, and business growth. Fluent in Arabic and English. Preferred Qualifications Entrepreneurial or startup experience. Experience within Fashion, Beauty, Grocery, or Retail industries. Experience working with marketplaces such as Amazon, Noon, Jumia, or similar platforms. Experience leading large operational organizations. Strong understanding of customer acquisition, retention, and digital commerce strategies.
About the Role
We are seeking an experienced E-Commerce Head of Operations to lead the end-to-end operational and business performance of our growing portfolio of e-commerce partners. This role owns the execution of business plans, operational excellence, profitability, and sustainable growth across multiple partner accounts.
The ideal candidate is a strategic leader with strong commercial acumen, operational expertise, and a proven ability to scale e-commerce businesses. You will lead cross-functional teams, optimize processes, and ensure alignment across Commercial, Customer Experience, Technology, Marketing, and Operations to deliver exceptional business outcomes.
Key Responsibilities
- Own the end-to-end operational and business performance of multiple e-commerce partner accounts.
- Lead the execution of annual business plans and growth strategies across all managed accounts.
- Drive GMV growth, profitability, and operational excellence while ensuring targets are achieved.
- Lead and develop a high-performing e-commerce organization, managing direct reports and cross-functional teams.
- Oversee business performance across commercial operations, customer experience, marketplaces, fulfillment, customer service, and technology.
- Review and align commercial calendars with Commercial Managers and E-Commerce Managers to maximize campaign effectiveness.
- Partner with Customer Experience and Technology teams to prioritize platform enhancements and digital initiatives that support business objectives.
- Drive operational efficiencies to improve cost per order, delivery performance, and customer satisfaction.
- Monitor key business metrics and prepare monthly and quarterly executive reports with performance insights and mitigation plans.
- Identify opportunities for operational improvements, automation, and scalable processes.
- Support the evaluation of new business opportunities and expansion initiatives.
Requirements
- Bachelor's degree in Business Administration, Commerce, Engineering, Marketing, or a related field.
- 12+ years of experience in business operations, retail, commercial management, or operations leadership.
- 3–4+ years of dedicated experience leading e-commerce operations.
- Proven experience owning business performance, operational execution, and P&L.
- Strong understanding of e-commerce operations, marketplaces, customer experience, fulfillment, and commercial planning.
- Experience leading large cross-functional teams and managing managers.
- Strong financial and analytical skills with experience managing KPIs and business performance.
- Excellent leadership, stakeholder management, and communication skills.
- Experience driving digital transformation, operational optimization, and business growth.
- Fluent in Arabic and English.
Preferred Qualifications
- Entrepreneurial or startup experience.
- Experience within Fashion, Beauty, Grocery, or Retail industries.
- Experience working with marketplaces such as Amazon, Noon, Jumia, or similar platforms.
- Experience leading large operational organizations.
- Strong understanding of customer acquisition, retention, and digital commerce strategies.
robusta is a tech agency working with a diverse client base across different sectors & industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations & processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany.
robusta is a tech agency working with a diverse client base across different sectors & industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations & processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany.
