E-Concession Account & Store Management Intern

Job description

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. The e-Concession Account & Store Management Intern will join the Valentino e-Business Commercial Team and will support the E-Concession business unit bases in Milan in managing partner accounts and online store performance across key luxury e-commerce platforms. Through data analysis, operational coordination, and business reporting, the intern will contribute to commercial growth initiatives, catalogue excellence, and strategic projects while gaining a comprehensive understanding of e-commerce, digital partnerships, and luxury retail operations. Task & responsabilities: Support the management of luxury e-concession partners such as Farfetch, Saks, Ounass, and other strategic accounts. Assist in monitoring partner business performance, identifying risks and growth opportunities. Prepare weekly and monthly performance reports and dashboards. Support business reviews through data collection and performance analysis. Support catalogue excellence initiatives to ensure product visibility, availability, and accuracy across partner platforms. Assist in identifying assortment, availability, and performance opportunities. Support the execution of seasonal launches, product activations, and promotional activities. Coordinate with internal teams to ensure timely resolution of operational issues. Track key operational metrics, including order allocation, cancellations, returns, and fulfilment performance. Support catalogue maintenance activities, including product enrichment and content checks. Monitor partner compliance with operational requirements and SLAs. Assist in preparing presentations, meeting materials, and business updates. Support partner onboarding and new e-store launch activities. Contribute to continuous process improvement and efficiency initiatives. Perform ad hoc analyses to support commercial and strategic projects. Develop analytical and business skills through exposure to commercial, operational, and strategic activities within the E-Concessions team. Assist in project management initiatives, contributing to the definition of operational flows and the implementation of processes aimed at improving efficiency and productivity. Maintain daily interactions with internal and external partners, ensuring effective problem-solving, issue resolution, and regular reporting. Serve as an escalation point for catalogue, collection publication, and order/return fulfilment issues related to Digital Marketplaces. Collaborate proactively with cross-functional departments, including Buying, Merchandising, Logistics, Finance, IT, Customer Care, Customs & Tax, Marketing & Communication, among others. Requirements: Strong analytical mindset with the ability to interpret data and identify trends. Good knowledge of Microsoft Excel and PowerPoint. Ability to organize, analyze, and present data effectively. Strong interest in luxury fashion, e-commerce, and digital marketplaces. Excellent communication and interpersonal skills. Ability to work effectively with cross-functional teams. Strong stakeholder management and coordination skills. Proactive attitude and willingness to learn in a fast-paced environment. Strong attention to detail and accuracy. Ability to manage multiple tasks and priorities simultaneously. Problem-solving mindset with a hands-on approach. Ability to work independently while maintaining alignment with team objectives. Bachelor's or Master's degree in Business Administration, Economics, Management Engineering, Marketing, Fashion Business, Digital Business, or related fields. Previous internship experience in e-commerce, consulting, retail, fashion, or digital business is a plus. Fluency in English and Italian both written and spoken is required. The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.