Key ResponsibilitiesSettlement OperationsPerform daily settlement of all electronic payment transactions across all payment channels. Monitor settlement activities with payment switches, settlement banks, and other payment partners. Ensure timely settlement of customer transactions in accordance with agreed SLAs. Investigate and resolve settlement failures and delays. Identify opportunities to improve settlement and reconciliation processes. Recommend automation initiatives to reduce manual intervention. Participate in system testing and implementation of new payment products. ReconciliationPerform daily reconciliation of settlement General Ledger (GL) accounts. Reconcile transactions across payment channels, settlement banks, and internal systems. Investigate and resolve reconciliation breaks within agreed timelines. Maintain supporting documentation and reconciliation evidence. Exception ManagementIdentify and investigate settlement exceptions. Resolve failed, pending, and unmatched transactions. Escalate unresolved issues promptly to the appropriate stakeholders. Maintain an exception register and track resolution to closure. Payment OperationsMonitor payment processing activities to ensure successful transaction completion. Process settlement adjustments, reversals, and corrections in accordance with approved procedures. Ensure all manual postings are appropriately authorized. ReportingPrepare daily and weekly settlement and reconciliation proof and report. Produce exceptions and ageing reports. Report outstanding reconciliation items to management. Provide operational performance metrics and dashboards. Stakeholder ManagementLiaise with payment switches, settlement banks, fintech partners, and internal teams. Coordinate with Technology, card business, Finance, Risk, Internal Control, and Customer Experience to resolve operational issues. Participate in meetings relating to payment settlements. Operational Risk & ComplianceEnsure compliance with internal policies, operational procedures, and regulatory requirements. Maintain complete audit trails for all settlement activities. Support internal and external audits by providing required documentation. Escalate operational risk events and control breaches promptly. RequirementsRequired Qualifications, Skills and ExperienceHND / B.Sc. in Accounting, Finance, Economics, Business Administration, or related field. Sound understanding of electronic payment systems, banking operations, and settlement processes. · Minimum of 2–4 years' experience in banking operations, e-payment operations, settlement, reconciliation, or transaction processing. Practical knowledge of Interswitch settlement, Mastercard settlement processing, and other electronic payment schemes · Experience in General Ledger (GL) reconciliation, settlement exception management, and transaction investigation.Proficiency in Microsoft Excel and other Microsoft Office applications, with the ability to analyze large transaction volumes and prepare operational reports. Good understanding of banking controls, operational risk management, and regulatory requirements relating to payment operations. High level of integrity, accountability, and professionalism Strong analytical and problem-solving skills. Required Skills & CompetenciesStrong analytical and reconciliation skills. Sound knowledge of electronic payment and settlement processes. Understanding of banking operations and General Ledger reconciliation. Excellent attention to detail and problem-solving ability. Strong communication and stakeholder management skills. Proficiency in Microsoft Excel and reporting tools. Ability to work under pressure and meet strict deadlines. High level of integrity, accountability, and professionalism. Knowledge of banking applications and payment platforms.
Key Responsibilities
Settlement Operations
- Perform daily settlement of all electronic payment transactions across all payment channels.
- Monitor settlement activities with payment switches, settlement banks, and other payment partners.
- Ensure timely settlement of customer transactions in accordance with agreed SLAs.
- Investigate and resolve settlement failures and delays.
- Identify opportunities to improve settlement and reconciliation processes.
- Recommend automation initiatives to reduce manual intervention.
- Participate in system testing and implementation of new payment products.
Reconciliation
- Perform daily reconciliation of settlement General Ledger (GL) accounts.
- Reconcile transactions across payment channels, settlement banks, and internal systems.
- Investigate and resolve reconciliation breaks within agreed timelines.
- Maintain supporting documentation and reconciliation evidence.
Exception Management
- Identify and investigate settlement exceptions.
- Resolve failed, pending, and unmatched transactions.
- Escalate unresolved issues promptly to the appropriate stakeholders.
- Maintain an exception register and track resolution to closure.
Payment Operations
- Monitor payment processing activities to ensure successful transaction completion.
- Process settlement adjustments, reversals, and corrections in accordance with approved procedures.
- Ensure all manual postings are appropriately authorized.
Reporting
- Prepare daily and weekly settlement and reconciliation proof and report.
- Produce exceptions and ageing reports.
- Report outstanding reconciliation items to management.
- Provide operational performance metrics and dashboards.
Stakeholder Management
- Liaise with payment switches, settlement banks, fintech partners, and internal teams.
- Coordinate with Technology, card business, Finance, Risk, Internal Control, and Customer Experience to resolve operational issues.
- Participate in meetings relating to payment settlements.
Operational Risk & Compliance
- Ensure compliance with internal policies, operational procedures, and regulatory requirements.
- Maintain complete audit trails for all settlement activities.
- Support internal and external audits by providing required documentation.
- Escalate operational risk events and control breaches promptly.
Requirements
Required Qualifications, Skills and Experience
- HND / B.Sc. in Accounting, Finance, Economics, Business Administration, or related field.
- Sound understanding of electronic payment systems, banking operations, and settlement processes.
· Minimum of 2–4 years' experience in banking operations, e-payment operations, settlement, reconciliation, or transaction processing.
- Practical knowledge of Interswitch settlement, Mastercard settlement processing, and other electronic payment schemes
· Experience in General Ledger (GL) reconciliation, settlement exception management, and transaction investigation.
- Proficiency in Microsoft Excel and other Microsoft Office applications, with the ability to analyze large transaction volumes and prepare operational reports.
- Good understanding of banking controls, operational risk management, and regulatory requirements relating to payment operations.
- High level of integrity, accountability, and professionalism
- Strong analytical and problem-solving skills.
Required Skills & Competencies
- Strong analytical and reconciliation skills.
- Sound knowledge of electronic payment and settlement processes.
- Understanding of banking operations and General Ledger reconciliation.
- Excellent attention to detail and problem-solving ability.
- Strong communication and stakeholder management skills.
- Proficiency in Microsoft Excel and reporting tools.
- Ability to work under pressure and meet strict deadlines.
- High level of integrity, accountability, and professionalism.
- Knowledge of banking applications and payment platforms.
