E2E BSS Principal Solution Architect

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates three other distinct businesses: : A wholly-owned digital lifestyle telco brand based in Singapore, is powered by Circles ’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity. Circles Aspire : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year. Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. Role - E2E BSS Solution Architect / Field CTO / Principal Field Architect / Forward Deployment Principal Architect / Principal Enterprise Architect Standard Title - Principal Architect Roles & Responsibilities: Act as the trusted technical advisor to customer CIOs, CTOs, Enterprise Architects and Senior leadership, driving technology strategy and enterprise architecture for large-scale Telecom BSS transformation programs. Lead end-to-end business, solution and enterprise architecture across Telecom Business Support Systems (BSS), including CRM, Billing, Real-Time Charging, Order Management, Enterprise Product Catalogue, Digital Channels, OSS/BSS and enterprise integrations. Own the overall technical vision, target architecture, transformation roadmap and implementation strategy from solution design through production launch and operational excellence. Drive customer technology strategy, architecture governance and roadmap planning aligned with business objectives, operational transformation and long-term platform evolution. Lead technical discovery workshops, architecture reviews, design sessions and executive steering committees to drive key business and technology decisions. Provide architectural leadership across multiple technical workstreams, ensuring alignment between product engineering, delivery, operations and customer IT organizations. Own solution architecture for functional and non-functional requirements, including scalability, availability, resiliency, security, observability, performance and disaster recovery. Define architecture principles, technology standards, integration patterns and application roadmaps to ensure scalable and future-ready platforms. Lead end-to-end integration architecture across CRM, Billing, Charging, Product Catalogue, Order Management, Provisioning, Digital Channels, OSS, Enterprise Applications and third-party ecosystems. Drive cloud-native architecture, API-first design, event-driven architecture, microservices and platform modernization initiatives. Own technical governance throughout the delivery lifecycle, ensuring architecture compliance, quality assurance and successful execution across all workstreams. Lead production readiness, go-live planning, cutover strategy, hypercare and transition to operations while ensuring service stability and business continuity. Partner closely with Product Management, Engineering, Delivery, Infrastructure, Cloud, Security, QA, SRE and Operations teams to accelerate customer deployments and resolve complex technical challenges. Act as the primary technical escalation point for customer-facing issues, delivery risks and cross-functional technical decisions. Build strong executive relationships with customer stakeholders and act as the single technical point of contact for architecture, technology and delivery governance. Support business development, pre-sales and account growth by defining transformation strategies, technology roadmaps and solution proposals for new and existing customers. Drive continuous platform optimization, operational excellence and technology innovation throughout the customer lifecycle from strategy through launch and operate. Mentor solution architects, engineering teams and technical leaders while promoting architecture best practices and engineering excellence. Preferred Qualifications & Experience Requirements: 15+ years of experience in Telecom BSS/OSS with deep expertise in CRM, Real-Time Charging, Billing, Enterprise Product Catalogue, Order Management, Provisioning, Fulfilment, Digital Channels and Telecom System Integration. Proven experience leading enterprise architecture, technology strategy and delivery for large-scale Telecom BSS transformation, modernization and greenfield deployment programs. Extensive experience serving as a customer-facing technology leader, trusted advisor or enterprise architect engaging directly with CIO, CTO and executive stakeholders. Strong consulting background with demonstrated experience driving business transformation, technology consulting and architecture governance engagements. Proven experience leading cross-functional engineering, architecture, delivery and operations teams across complex multi-vendor environments. Deep understanding of Telecom enterprise architecture, cloud-native platforms, API-first architecture, microservices, event-driven systems and distributed applications. Hands-on experience with large-scale mission-critical systems including CRM, Billing, Charging, Product Catalogue, Order Management, OSS/BSS, Middleware, Integration Platforms and Enterprise Applications. Experience leading production readiness, cutover planning, production deployments, hypercare and transition to managed operations. Strong knowledge of cloud platforms (AWS, Azure, OCI or Private Cloud), Kubernetes, Docker, CI/CD, DevSecOps, Observability and Site Reliability Engineering (SRE). Experience designing secure, highly available, scalable and resilient telecom platforms supporting large subscriber bases. Demonstrated experience working closely with Sales, Business Development, Product Management, Engineering and Delivery organizations to define customer transformation strategies and drive successful program execution. Strong understanding of Telecom industry frameworks including TM Forum (eTOM, SID, TAM, Open APIs), ITIL and OSS/J. Excellent executive communication, stakeholder management, strategic thinking, negotiation and leadership skills with the ability to influence technical and business decisions across customer and internal organizations. Proven track record of successfully delivering multiple Tier-1 Telecom transformation programs from strategy through implementation, production launch and operational excellence. Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age. Data Protection and Privacy Statement By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy . You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy. To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program. Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.