ECF CHOICES Support Coordinator Supervisor

Job description

Our ECF CHOICES team is looking for a new ECF CHOICES Supervisor! We are seeking a results-driven and people-focused ECF CHOICES Supervisor who is committed to strengthening frontline execution and ensuring consistent, high-quality service coordination for members enrolled in the Employment and Community First (ECF) CHOICES program. In this role, you will serve as a critical operational leader by coaching and developing a team of Support Coordinators, overseeing daily workflows, and ensuring quality, productivity, compliance, and person-centered practices that support positive member outcomes. The ECF CHOICES Supervisor plays a key leadership role in supporting Support Coordination staff, monitoring staff performance, ensuring compliance with TennCare and BlueCare requirements, and promoting excellence in person-centered service delivery. You will provide real-time guidance, performance coaching, issue resolution, and operational support to a dynamic team while maintaining strong relationships with members, families, providers, and community partners. Your leadership will help translate program goals into effective execution by ensuring timely assessments, person-centered support plans, visit completion, critical incident follow-up, and coordination of services that promote community integration, personal independence, health, and safety. You will also support workforce development through onboarding, mentoring, and continuous education, helping staff navigate complex member needs while maintaining regulatory compliance and quality standards. To be successful in this role, you will need strong leadership and coaching skills, the ability to manage performance and quality in a fast-paced environment, and a commitment to operational excellence. The ideal candidate thrives in a collaborative setting, demonstrates strong problem-solving abilities, and is motivated by improving the lives of individuals receiving long-term services and supports through the ECF CHOICES program. Notes: Sponsorship is not available for this role. RN with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license or; BS degree in social work, nursing, education or related field as approved by TENNCARE or; meet the federal requirements for a Qualified Intellectual or Developmental Disabilities Professional (QDDP / QIDP) is required. We foster a culture where innovation is encouraged. That includes using AI-enabled tools responsibly to support everyday work while adhering to established workflows, privacy requirements, compliance standards, and organizational policies. As roles evolve, employees are expected to leverage technology and innovation to enhance member outcomes, improve operational efficiency, and strengthen service delivery. Preference will be given to employees with ECF experience. Occasional travel may be required. Job Responsibilities Monitor performance of staff including service performance and adherence to established utilization benchmarks. Provide and/or coordinate staff training for maximum performance and provide developmental opportunities. Supervise, direct, and evaluate a diverse group of support coordination professionals to assure effectiveness of person centered support coordination activities including development of person centered support plans to include outcomes and goals for employment and integrated community living for people receiving ECF CHOICES services, authorizing services as outlined in the plan, ensure the implementation of the plan as written and monitoring of the plan to ensure progress is being made toward th May be required periodically to carry case load of members, when dictated by census fluctuations or staffing coverage. Responsible for communicating and mentoring members of the support coordination team to ensure ECF CHOICES guidelines, policies, and procedures are followed. Various immunizations and/or associated medical tests may be required for this position. 90% day travel required Job Qualifications Education RN with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license or; BS degree in social work, nursing, education or related field as approved by TENNCARE or; meet the federal requirements for a Qualified Intellectual or Developmental Disabilities Professional (QDDP / QIDP). Experience 3 years - Supervisory experience required 2 years - Experience in supporting people with intellectual and developmental disabilities required Skills\Certifications Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint) Proven analytical and problem solving skills and ability to perform non-routine analytical tasks Proven leadership abilities that promote growth and development of employees Excellent oral and written communication skills Strong interpersonal and organizational skills Leadership skills License Valid Driver's License Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis* will be automatically enrolled into the BCBST Driver Safety Program. The employee will also be required to adhere to the guidelines set forth through the program. This includes, maintaining a valid driver’s license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR). *The definition for "routine basis" is defined as daily, weekly or at regularly schedule times. Number of Openings Available 1 Worker Type: Employee Company: VSHP Volunteer State Health Plan, Inc Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.