Ecom & Marketplace Technical Operations Specialist

Job description

We are looking for a detail-oriented and operationally driven individual to join our eCommerce & Marketplace team in Truckee, CA. This role sits at the intersection of inventory management, order operations, and systems coordination across our US and CA markets for all our Snowboard (Jones & ThirtyTwo) and our Skate brands (etnies, éS & Emerica). Tasks Key Responsibilities 1. Systems & Integrations Serve as the first point of contact for any issue touching NetSuite, inventory sync, order statuses, SKU setup, fulfillment logic, promo configuration impact, refunds, or reporting discrepancies Monitor Celigo and NetSuite execution logs and work with technical team to implement root cause fixes – some development knowledge may be required. Gather facts, reproduce issues where possible, document them clearly, and coordinate resolution with the relevant technical owners Investigate, document, and routes technical issues to key stakeholders; work with technical teams to execute root cause fixes Ensure issues are tracked to resolution and that recurring problems are escalated for structural fixes 2. Inventory, Purchasing Support & Stock Health Maintain accurate stock visibility across both US and CA markets and ensure data consistency between Shopify and NetSuite Build, monitor, and maintain inventory automations Support the VP of Sales on buys through inventory analysis: review sell-through rates, weeks of cover, size depth, top-style availability, margin mix, broken size runs, and replenishment opportunities Coordinate with Supply Planner to ensure ECOM numbers are considered in the seasonal buy Flag overstock and understock risks proactively and align US and Canadian stock availability with eCommerce & Marketplace demand signals 3. US eCommerce & Marketplace Operations Own daily coordination, fulfillment partners, and returns teams. Monitor order flow, cancellations, backorders, late shipments, return bottlenecks, and operational exceptions Ensure eCommerce & Marketplace priorities and deadlines are clearly understood by all operational stakeholders in Truckee Act as the local voice of eCommerce & Marketplace within the US operations team Monitor all pricing accuracy and coordinate with team on promotions 4. Product Availability & Launch Execution Ensure inventory is available for specific launches Own launch readiness checks across US and CA: product page completeness, stock visibility, pricing accuracy, and channel-specific brand representation Coordinate with the EU Shopify team to ensure all site configurations are in place ahead of campaign go-lives Validate that both the US and CA storefronts are aligned and ready before each launch 5. Technical QA, Bug Triage & Release Support Test site changes before launch: validate checkout, cart, promo, shipping, and payment flows on both US and CA sites Log bugs clearly (description, steps to reproduce, screenshots, environment, impact level) and prioritize based on business impact Coordinate follow-up and resolution with technical owners on the EU Shopify team and/or the US ERP team as appropriate Own UAT from the business side — this is functional and user-experience testing 6. Reporting, Root-Cause Analysis & Process Improvement Track operational eCommerce and Marketplace KPIs across orders and inventory Identify recurring issues, perform root-cause analysis, and propose sustainable fixes Document workflows, improve handoffs between teams, reduce manual work, and build better SOPs for eCommerce & Marketplace execution Maintain a live operational dashboard or log to give full visibility to stakeholders across time zones 7. Amazon Vendor Central Operations Manage Vendor Central purchase orders end-to-end: confirm POs, monitor acceptance deadlines, follow up on open orders, and coordinate with the warehouse to maximize fill rates and avoid chargebacks Own shipping issue resolution — escalate delays and routing problems quickly, acting as the point of contact between the warehouse and Amazon to keep shipments on track and compliant with vendor guidelines Maintain Amazon fulfillment addresses in NetSuite — add and update ship-to locations as they change to keep NetSuite aligned with Vendor Central Ensure Amazon receives the right assortment and that orders in NetSuite reconcile with Vendor Central — flagging and resolving discrepancies in quantities, SKUs, and order statuses across both systems Monitor Celigo for Amazon-related integration errors, follow up on failed flows, and coordinate with the technical team to resolve sync issues between Vendor Central and NetSuite Requirements Functional Hands-on experience working with Shopify (backoffice / merchant-side, not development) Familiarity with an ERP system — NetSuite experience strongly preferred Familiarity with Celigo and/or other integration Strong understanding of eCommerce & Marketplace order flows, inventory management, and fulfillment operations Comfortable reading and interpreting operational data, reports, and basic system logs Experience with bug documentation and/or QA testing from a business/user perspective (no coding required) Tools Shopify Admin NetSuite or equivalent ERP (read/report access level) Celigo or other IPAAS tools Javascript Ticketing and project management tools (Jira, Linear, Notion, or equivalent) Google Workspace or Microsoft 365 Slack (primary communication tool across EU and US teams) Soft Skills Exceptional written communication — your written output is your primary interface with technical teams across time zones High attention to detail and data accuracy Strong organizational skills with the ability to manage multiple concurrent priorities Comfortable working across time zones (EU morning / US Pacific time overlap required) Proactive, autonomous, and solutions-oriented mindset Language English fluency required — primary working language across all teams Benefits Location Truckee, CA Time zones Pacific (primary) with regular overlap with EU (CET) Benefits 401K, Health & Dental, IKON Pass, Nidecker Group snowboard equipment & footwear, ability to work from home 1-2 days a week. Come join our team in Truckee, California! Selling fun and solving problems.