About UsPhase V Fulfillment provides 3PL order fulfillment services, specializing in ecommerce and direct-to-consumer merchants.Our platform integrates order management, inventory control, kitting, shipping, and real-time tracking into a single, streamlined process. With robust technology and multi-channel integrations—including major ecommerce platforms and carriers—we deliver the visibility and efficiency needed to scale modern fulfillment operations.We support a wide range of fulfillment needs, including warehousing, pick and pack, domestic and international shipping, FBA prep, and both B2B and direct-to-consumer fulfillment.Job OverviewWe're looking for an Ecommerce Account Manager who thrives at the intersection of client relationships and warehouse operations. This isn't a desk-only role. You'll split your time between the office and the warehouse floor, serving as the connective tissue between our fulfillment operations and the ecommerce brands we support. You'll manage a portfolio of client accounts end to end — from configuring their orders in our OMS to walking the warehouse floor to ensure their products are being picked, packed, and shipped to standard. You are the face of Phase V to our clients, and the voice of our clients inside Phase V.ResponsibilitiesOwn the day-to-day relationship with a portfolio of ecommerce brand accounts, acting as their primary point of contact at Phase V.Conduct regular check-ins, business reviews, and performance updates with each client.Onboard new clients by coordinating intake of inventory, configuring account preferences, and establishing standard operating procedures specific to their brand.Proactively identify client needs, resolve concerns, and look for ways to add value to the partnership.Build long-term trust with clients so that Phase V becomes a seamless extension of their business.Manage and monitor client accounts within the OMS, ensuring orders are flowing correctly from their ecommerce platforms into our fulfillment pipeline.Troubleshoot order issues including sync errors, address exceptions, SKU mismatches, and inventory discrepancies.Configure shipping rules, automation workflows, and account-level settings based on each client's requirements.Coordinate with the tech team to resolve integrations issues and implement system improvements.Track order accuracy, on-time shipment rates, and other fulfillment KPIs for each account.Spend regular time on the warehouse floor to stay connected to the physical fulfillment process.Work with warehouse supervisors and team leads to ensure client-specific handling instructions, packaging standards, and quality expectations are being met.Assist with inventory audits, cycle counts, and discrepancy resolution for your accounts.Communicate client feedback to the warehouse team and help implement process improvements.Support peak season planning by coordinating labor and space needs with operations leadership.Represent Phase V during all client site visits, facility tours, and prospective client walkthroughs.Prepare the warehouse and team for guest visits, ensuring a professional and organized presentation.Conduct onsite visits to client locations when needed to strengthen the partnership and align on operational goals.Serve as a brand ambassador for Phase V at industry events, trade shows, or networking opportunities as needed.Provide clients with regular reporting on fulfillment performance, inventory levels, and shipping metrics.Escalate operational issues internally and keep clients informed with timely, transparent communication.Maintain detailed account records, SOPs, and process documentation for each client.Collaborate with sales, operations, and finance teams to support account growth and retention.Requirements1 year of experience in account management, operations within a B2B role, supply chain preferred.Bachelor's degree in Business, Supply Chain Management, Communications, or a related field preferred.Comfort working in both an office and a warehouse setting — this role requires time on the floor.Strong problem solving skills and organizational skills with the ability to manage multiple client accounts simultaneously.Excellent communication and interpersonal skills, with a professional presence suited for client-facing interactions.Experience with ecommerce platforms such as Shopify, WooCommerce, Amazon, or BigCommerce (preferred but not required).Familiarity with warehouse management systems (WMS), CRMs and inventory management processes (preferred but not required).Background in logistics, supply chain, or warehouse operations.Proficiency in Excel/Google Sheets for reporting and data analysis.BenefitsCompetitive pay $50,000 - 55,000 yearly based on experience.Paid training.Medical, dental, vision insurance. 401(k) Paid time off and paid holidays (for full-time employees)Opportunity for growth within a fast-paced fulfillment organization.A supportive, collaborative work environment.
About Us
Phase V Fulfillment provides 3PL order fulfillment services, specializing in ecommerce and direct-to-consumer merchants.
Our platform integrates order management, inventory control, kitting, shipping, and real-time tracking into a single, streamlined process. With robust technology and multi-channel integrations—including major ecommerce platforms and carriers—we deliver the visibility and efficiency needed to scale modern fulfillment operations.
We support a wide range of fulfillment needs, including warehousing, pick and pack, domestic and international shipping, FBA prep, and both B2B and direct-to-consumer fulfillment.
Job Overview
We're looking for an Ecommerce Account Manager who thrives at the intersection of client relationships and warehouse operations. This isn't a desk-only role. You'll split your time between the office and the warehouse floor, serving as the connective tissue between our fulfillment operations and the ecommerce brands we support. You'll manage a portfolio of client accounts end to end — from configuring their orders in our OMS to walking the warehouse floor to ensure their products are being picked, packed, and shipped to standard. You are the face of Phase V to our clients, and the voice of our clients inside Phase V.
Responsibilities
- Own the day-to-day relationship with a portfolio of ecommerce brand accounts, acting as their primary point of contact at Phase V.
- Conduct regular check-ins, business reviews, and performance updates with each client.
- Onboard new clients by coordinating intake of inventory, configuring account preferences, and establishing standard operating procedures specific to their brand.
- Proactively identify client needs, resolve concerns, and look for ways to add value to the partnership.
- Build long-term trust with clients so that Phase V becomes a seamless extension of their business.
- Manage and monitor client accounts within the OMS, ensuring orders are flowing correctly from their ecommerce platforms into our fulfillment pipeline.
- Troubleshoot order issues including sync errors, address exceptions, SKU mismatches, and inventory discrepancies.
- Configure shipping rules, automation workflows, and account-level settings based on each client's requirements.
- Coordinate with the tech team to resolve integrations issues and implement system improvements.
- Track order accuracy, on-time shipment rates, and other fulfillment KPIs for each account.
- Spend regular time on the warehouse floor to stay connected to the physical fulfillment process.
- Work with warehouse supervisors and team leads to ensure client-specific handling instructions, packaging standards, and quality expectations are being met.
- Assist with inventory audits, cycle counts, and discrepancy resolution for your accounts.
- Communicate client feedback to the warehouse team and help implement process improvements.
- Support peak season planning by coordinating labor and space needs with operations leadership.
- Represent Phase V during all client site visits, facility tours, and prospective client walkthroughs.
- Prepare the warehouse and team for guest visits, ensuring a professional and organized presentation.
- Conduct onsite visits to client locations when needed to strengthen the partnership and align on operational goals.
- Serve as a brand ambassador for Phase V at industry events, trade shows, or networking opportunities as needed.
- Provide clients with regular reporting on fulfillment performance, inventory levels, and shipping metrics.
- Escalate operational issues internally and keep clients informed with timely, transparent communication.
- Maintain detailed account records, SOPs, and process documentation for each client.
- Collaborate with sales, operations, and finance teams to support account growth and retention.
Requirements
- 1 year of experience in account management, operations within a B2B role, supply chain preferred.
- Bachelor's degree in Business, Supply Chain Management, Communications, or a related field preferred.
- Comfort working in both an office and a warehouse setting — this role requires time on the floor.
- Strong problem solving skills and organizational skills with the ability to manage multiple client accounts simultaneously.
- Excellent communication and interpersonal skills, with a professional presence suited for client-facing interactions.
- Experience with ecommerce platforms such as Shopify, WooCommerce, Amazon, or BigCommerce (preferred but not required).
- Familiarity with warehouse management systems (WMS), CRMs and inventory management processes (preferred but not required).
- Background in logistics, supply chain, or warehouse operations.
- Proficiency in Excel/Google Sheets for reporting and data analysis.
Benefits
- Competitive pay $50,000 - 55,000 yearly based on experience.
- Paid training.
- Medical, dental, vision insurance.
- 401(k)
- Paid time off and paid holidays (for full-time employees)
- Opportunity for growth within a fast-paced fulfillment organization.
- A supportive, collaborative work environment.
About Us
Geeks on Site is a nationally recognized tech support and installation firm, founded in 2002 and headquartered in Coral Gables, Florida. With over 20 years of experience, we've grown to serve more than 150 cities across the U.S., offering both onsite and remote solutions for home and business clientsWhat We Do
We specialize in a full suite of IT services including:
Computer repair and troubleshooting (hardware & software)
Virus, spyware, and adware removal
Data recovery and system backups
Wireless network installation and configuration
Smart home devices, CCTV setup, and TV mounting
Comprehensive training—from Windows and Microsoft Office to social media basics
Our certified technicians are equipped to help customers at all skill levels. For businesses, we extend support to server installs, firewall setup, printer/scanner maintenance, and ongoing managed IT plans Our Culture & Team
We’re a mid-sized, privately held company (approx. 200–500 employees) that values expertise, customer focus, and continuous learning. Many roles follow a 1099 contractor model, offering scheduling flexibility and independence—ideal for self-motivated professionals looking to thrive. Mission Statement
Geeks on Site is on a mission to simplify technology for everyone—empowering homes and businesses with dependable, friendly, and timely tech services. Whether fixing a PC, mounting a TV, or securing a smart network, we stand by our promise: “We will fix your computer today!”
About Us
Geeks on Site is a nationally recognized tech support and installation firm, founded in 2002 and headquartered in Coral Gables, Florida. With over 20 years of experience, we've grown to serve more than 150 cities across the U.S., offering both onsite and remote solutions for home and business clients
What We Do
We specialize in a full suite of IT services including:
-
Computer repair and troubleshooting (hardware & software)
-
Virus, spyware, and adware removal
-
Data recovery and system backups
-
Wireless network installation and configuration
-
Smart home devices, CCTV setup, and TV mounting
-
Comprehensive training—from Windows and Microsoft Office to social media basics
Our certified technicians are equipped to help customers at all skill levels. For businesses, we extend support to server installs, firewall setup, printer/scanner maintenance, and ongoing managed IT plans
Our Culture & Team
We’re a mid-sized, privately held company (approx. 200–500 employees) that values expertise, customer focus, and continuous learning. Many roles follow a 1099 contractor model, offering scheduling flexibility and independence—ideal for self-motivated professionals looking to thrive.
Mission Statement
Geeks on Site is on a mission to simplify technology for everyone—empowering homes and businesses with dependable, friendly, and timely tech services. Whether fixing a PC, mounting a TV, or securing a smart network, we stand by our promise: “We will fix your computer today!”
