Ecommerce Associacte - San Juan (URGENT)

Job description

E-Commerce Assistant Position Summary The E-Commerce Assistant supports the daily operations of the company’s online marketplace platforms and website. This role assists the E-Commerce team in executing campaigns, maintaining platform hygiene, coordinating reports, and addressing customer and fulfillment concerns to ensure smooth day-to-day operations. Key Responsibilities 1. Platform Operations & Hygiene Support daily operations across e-commerce platforms (Shopee, Lazada, TikTok, and website). Assist in resolving customer service issues, disputes, fulfillment concerns, and negative reviews. Upload and maintain accurate product information, content, and pricing. Monitor platform issues and escalate urgent concerns such as missing orders, delayed fulfillment, or policy changes. 2. Campaign & Platform Support Assist in uploading and implementing campaigns, promotions, and platform-specific activities. Coordinate with the Marketing team to monitor campaign execution and flag improvement areas. Update daily monitoring reports related to sales performance, campaign results, and basic metrics. 3. Inventory, Cost & Back-Office Coordination Coordinate with Finance for dispute filing, documentation, and tracking. Conduct regular content, price, and sales audits across platforms. Support product launches, SKU updates, and delisting by managing required uploads and documentation. 4. Other Responsibilities Assist in live commerce activities such as order processing, monitoring comments, and supporting live sellers. Act as a coordination point between the E-Commerce team, Fulfillment, and Finance for process implementation and improvements. Support other projects and initiatives as assigned. Qualifications & Requirements Bachelor’s degree in Business Administration, IT, Marketing, or related field (preferred but not required). Basic to intermediate knowledge of Microsoft Excel (e.g., VLOOKUP, INDEX-MATCH, Pivot Tables). Experience managing or supporting e-commerce platforms such as Shopee, Lazada, TikTok, and/or websites . Familiarity with back-end marketplace operations including product uploads, pricing updates, and platform tools. Experience with Facebook Business Manager, marketplace marketing portals, or email marketing tools (e.g., Mailchimp) is an advantage. Detail-oriented, organized, and able to handle multiple tasks. Good communication and coordination skills. Fast hiring process MUCH PROSPERITY TRADING INTERNATIONAL, INC. (MPTII) is one of the best suppliers and distributors of value-for-money household products in the Philippines. It all began in 1958 as a sole proprietorship type of family business in Binondo, Manila. Now, more than five decades and three generations later, Much Prosperity Trading expanded as a corporation under the name, “Much Prosperity Trading International, Inc.” on January 25, 2010. With over 50 years in the industry, MPTII is on its way on becoming the best of the best - with products at par with global standards, more professionalized systems, and empowered people. Our House Brand Omega is MPTII's House Brand. Our long tradition, experience, and passion for innovation drive us to develop new products for the Filipino market. Our products have been carefully developed through a product development system and well-packaged to suit the dynamic needs of Filipino families.