eCommerce Executive

eCommerce ExecutiveBased: High Wycombe with hybrid working available Term: Permanent, full time Salary: £28000 - £30000 pa + excellent benefits Role Overview:We’re seeking an enthusiastic eCommerce Executive to join our growing team at Focusrite Group.You will play a vital role in driving the performance of our global online business operations and delivering exceptional support services to brand and operational teams within the Group. As an eCommerce Executive, you’ll support our team in maintaining all of our online sales touchpoints — website, marketplaces, and third-party systems — and assist with online sales, management of website content, and optimisation the overall customer experience.Key Responsibilities:Manage product data to ensure products are launched and maintained on site with correct imagery, descriptions, attributes, specifications and categorisationAction merchandising tasks (sort order, recommendations, banners, personalisation) onsite to fully support the trading plan, in order to achieve monthly, quarterly and annual sales targetsCreate and manage category content across the site(s), ensuring all products are presented correctlySupport the wider eCommerce Team in deploying onsite, content changes to ensure the site is fully updated with current offers and pricingConduct daily site walks and be responsible for logging issues with user journeys across different sites, devices and browsersReview daily stock reports and work alongside the eCommerce Trading Manager and Ops Team to maintain consistent product availabilitySupport the reporting of weekly and monthly trade performance to the wider eCommerce, Regional and Brand teamsComplete daily order checks, to ensure that any potential issues are reviewed and resolved in a timely mannerAct as a point of contact for other teams within the Group, responding to queries in a timely mannerSupport with UAT for website development releasesManage the publication of onsite articles and supporting content Knowledge & Skills Required:A passion for music, music production or content productionExcellent administrative, multi-tasking and organisational skills, with strong attention to detailA team player, who is self-motivated, proactive and able to adapt quicklyA self-starter, who will take initiative and be proactiveExcellent interpersonal skills with an ability to communicate to all levels of the businessAbout UsFocusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, TiMax and OutBoard. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including four Queen's Awards for Enterprise and the AIM Company of the Year Award 2021.The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome and positively represented, whether office-based or working remotely. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, employee purchase scheme, company music events, free lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.

eCommerce Executive

Based: High Wycombe with hybrid working available

Term: Permanent, full time

Salary: £28000 - £30000 pa + excellent benefits

Role Overview:

We’re seeking an enthusiastic eCommerce Executive to join our growing team at Focusrite Group.

You will play a vital role in driving the performance of our global online business operations and delivering exceptional support services to brand and operational teams within the Group. As an eCommerce Executive, you’ll support our team in maintaining all of our online sales touchpoints — website, marketplaces, and third-party systems — and assist with online sales, management of website content, and optimisation the overall customer experience.

Key Responsibilities:

• Manage product data to ensure products are launched and maintained on site with correct imagery, descriptions, attributes, specifications and categorisation
• Action merchandising tasks (sort order, recommendations, banners, personalisation) onsite to fully support the trading plan, in order to achieve monthly, quarterly and annual sales targets
• Create and manage category content across the site(s), ensuring all products are presented correctly
• Support the wider eCommerce Team in deploying onsite, content changes to ensure the site is fully updated with current offers and pricing
• Conduct daily site walks and be responsible for logging issues with user journeys across different sites, devices and browsers
• Review daily stock reports and work alongside the eCommerce Trading Manager and Ops Team to maintain consistent product availability
• Support the reporting of weekly and monthly trade performance to the wider eCommerce, Regional and Brand teams
• Complete daily order checks, to ensure that any potential issues are reviewed and resolved in a timely manner
• Act as a point of contact for other teams within the Group, responding to queries in a timely manner
• Support with UAT for website development releases
• Manage the publication of onsite articles and supporting content

Knowledge & Skills Required:

• A passion for music, music production or content production
• Excellent administrative, multi-tasking and organisational skills, with strong attention to detail
• A team player, who is self-motivated, proactive and able to adapt quickly
• A self-starter, who will take initiative and be proactive
• Excellent interpersonal skills with an ability to communicate to all levels of the business

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, TiMax and OutBoard. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including four Queen's Awards for Enterprise and the AIM Company of the Year Award 2021.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome and positively represented, whether office-based or working remotely. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, employee purchase scheme, company music events, free lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.

Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity. We want to create opportunities for everyone to enjoy making music, from musicians trying to capture their unique sound, to the professionals delivering the greatest shows on earth.The Focusrite Group has an illustrious history with four Queen's Awards for Enterprise among a host of other accolades. We comprise thirteen successful and rapidly growing brands: Focusrite, Focusrite Pro, Martin Audio, ADAM Audio, Novation, Ampify Music, Sequential, Oberheim, Optimal Audio, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning over four decades, our brands continue to shape the music-making world. Focusrite leads that world in audio interfacing technology – more musicians record through Focusrite than any other brand. The Focusrite Pro team are focussed on the complex needs of the audio professional for whom sound is not just a passion, but a way of life. Martin Audio have been uniting audiences for almost five decades with their awe-inspiring touring and installation loudspeaker systems. Based in Berlin, ADAM Audio are precision innovators in the field of professional monitoring and loudspeaker technology, made famous by their unique ART ribbon tweeter. Novation is obsessed with helping electronic music makers find new ways to produce and perform new music. Born out of that team and based in Tileyard, King's Cross, London, Ampify Music make innovative music-making apps that are highly accessible, yet extendable and deep. Sequential and Oberheim have been a leading force in the resurgent popularity of analogue synthesizers. These instruments are a mainstay of performing and recording artists and can be seen and heard on countless stages and recordings. Optimal Audio offers a streamlined portfolio across controllers, amplifiers and loudspeakers all working seamlessly together, making it easy to select the right product, install and use. Linea Research, based in Letchworth Garden City, designs and manufactures high power amplifiers, networked Digital Signal Processors and system control software for commercial use sound systems. Sonnox in Oxfordshire designs award-winning high quality audio plugins for mixing and mastering. OutBoard offer a range of stage rigging motor controls plus electrical safety test products and TiMax specialise in immersive sound experiences.Music technology is an enriching space to work in, and that’s not about to change. We embrace its evolution, and that means remaining open to new ideas. We enjoy a Group-wide open-door culture, where we can all contribute and everyone is heard as we grow and develop, both as individuals and as a team. We encourage innovation and fresh-thinking and are passionate about the inspirational solutions we create. Behind our success is a tightly knitted, like-minded family of music and audio lovers. We’re always pulling together to try and make a difference; our frequent appearance in ‘The Sunday Times 100 Best Small Companies to Work For’ is testament to this.As an equal opportunity employer, we encourage people to apply regardless of religion, ethnic background, age, disability, nationality, sexual orientation or gender identity. We recognise the diversity shortcomings of our industry and are committed to driving change. Read more about our commitment to diversity and inclusion Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future. You can read our environment policy here

Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity. We want to create opportunities for everyone to enjoy making music, from musicians trying to capture their unique sound, to the professionals delivering the greatest shows on earth.The Focusrite Group has an illustrious history with four Queen's Awards for Enterprise among a host of other accolades. We comprise thirteen successful and rapidly growing brands: Focusrite, Focusrite Pro, Martin Audio, ADAM Audio, Novation, Ampify Music, Sequential, Oberheim, Optimal Audio, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning over four decades, our brands continue to shape the music-making world.

Focusrite leads that world in audio interfacing technology – more musicians record through Focusrite than any other brand. The Focusrite Pro team are focussed on the complex needs of the audio professional for whom sound is not just a passion, but a way of life. Martin Audio have been uniting audiences for almost five decades with their awe-inspiring touring and installation loudspeaker systems. Based in Berlin, ADAM Audio are precision innovators in the field of professional monitoring and loudspeaker technology, made famous by their unique ART ribbon tweeter. Novation is obsessed with helping electronic music makers find new ways to produce and perform new music. Born out of that team and based in Tileyard, King's Cross, London, Ampify Music make innovative music-making apps that are highly accessible, yet extendable and deep.

Sequential and Oberheim have been a leading force in the resurgent popularity of analogue synthesizers. These instruments are a mainstay of performing and recording artists and can be seen and heard on countless stages and recordings. Optimal Audio offers a streamlined portfolio across controllers, amplifiers and loudspeakers all working seamlessly together, making it easy to select the right product, install and use. Linea Research, based in Letchworth Garden City, designs and manufactures high power amplifiers, networked Digital Signal Processors and system control software for commercial use sound systems. Sonnox in Oxfordshire designs award-winning high quality audio plugins for mixing and mastering. OutBoard offer a range of stage rigging motor controls plus electrical safety test products and TiMax specialise in immersive sound experiences.

Music technology is an enriching space to work in, and that’s not about to change. We embrace its evolution, and that means remaining open to new ideas. We enjoy a Group-wide open-door culture, where we can all contribute and everyone is heard as we grow and develop, both as individuals and as a team. We encourage innovation and fresh-thinking and are passionate about the inspirational solutions we create. Behind our success is a tightly knitted, like-minded family of music and audio lovers. We’re always pulling together to try and make a difference; our frequent appearance in ‘The Sunday Times 100 Best Small Companies to Work For’ is testament to this.

As an equal opportunity employer, we encourage people to apply regardless of religion, ethnic background, age, disability, nationality, sexual orientation or gender identity. We recognise the diversity shortcomings of our industry and are committed to driving change.
Read more about our commitment to diversity and inclusion
Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future. You can read our environment policy here